Technical Support Executive - HRMS & Payroll

Codezee Solutions; Surat; Vor Ort; INR 300.000 - 600.000; Vollzeit

Zusammenfassung

Sixtifi requires a Technical Support Executive - HRMS & Payroll to understand both the software and practical HR/payroll needs for customers. You will provide technical and functional support, troubleshoot payroll modules, and coordinate with developers for fixes.

The role includes payroll processing support, understanding salary structures, PF/ESIC/PT/TDS queries, and ensuring accurate payroll validation, with emphasis on documentation and customer communication.

Qualifikationen

• 2-5 years of experience in HRMS / Payroll / ERP / Software Support.
• Practical understanding of Indian payroll.
• Understanding of PF, ESIC, PT and TDS.
• Strong analytical and troubleshooting skills.
• Good understanding of HRMS workflows.
• Ability to understand and reproduce software issues.
• Good English and Hindi communication skills; Gujarati is an advantage.
• Strong documentation and follow-up skills.

Aufgaben

• Provide technical and functional support for Sixtifi HRMS modules.
• Troubleshoot issues related to employee master, attendance, leave, shifts, workflows and payroll.
• Analyse customer-reported issues and identify the root cause.
• Reproduce issues and document steps clearly for the development team.
• Coordinate with developers for bugs and technical issues.
• Test fixes before communicating resolution to customers.
• Maintain proper issue and resolution documentation.
• Support customers with monthly payroll processing.
• Understand salary structures, earnings, deductions and payroll calculations.
• Assist with payroll configuration and troubleshooting.
• Handle queries related to PF, ESIC, PT and TDS and other payroll components.
• Assist customers in identifying payroll calculation discrepancies.
• Understand payroll inputs such as attendance, leave, overtime, incentives, deductions and arrears.
• Support payroll validation before final processing.
• Understand the basic working of Indian payroll statutory components.
• Assist customers with PF, ESIC, PT and TDS-related software configuration and queries.
• Coordinate with internal teams when statutory rules or customer-specific requirements need product changes.
• Keep updated with relevant payroll process changes.
• Investigate application errors and unexpected system behaviour.
• Check configuration, master data and workflow settings before escalating issues.
• Maintain detailed technical support tickets.
• Work with developers to identify root causes.
• Perform functional testing of fixes and releases.
• Communicate technical and payroll issues in simple business language.
• Conduct remote sessions/screenshare when required.
• Provide step-by-step guidance to HR and payroll users.
• Handle critical payroll-period issues with urgency and proper escalation.

Kenntnisse

HRMS / Payroll / ERP / SoftwareSupport

Indian payroll

PF/ESIC/PT/TDS

Analytical & troubleshooting

HRMS workflows

Reproduce software issues

English & Hindi communication

Documentation & follow-up

Tools

Keka

GreytHR

Zoho People

Darwinbox

Superworks

Jobbeschreibung

Sixtifi is a Complete Workforce Management Platform covering HRMS, Payroll, Attendance, Leave, Recruitment, Performance, Compliance and workforce automation.

We are looking for a Technical Support Executive - HRMS & Payroll who can understand both the software and the practical requirements of HR and payroll teams.

Key Responsibilities HRMS & Product Support

• Provide technical and functional support for Sixtifi HRMS modules.

• Troubleshoot issues related to employee master, attendance, leave, shifts, workflows and payroll.

• Analyse customer-reported issues and identify the root cause.

• Reproduce issues and document steps clearly for the development team.

• Coordinate with developers for bugs and technical issues.

• Test fixes before communicating resolution to customers.

• Maintain proper issue and resolution documentation.

Payroll Support

• Support customers with monthly payroll processing.

• Understand salary structures, earnings, deductions and payroll calculations.

• Assist with payroll configuration and troubleshooting.

• Handle queries related to PF, ESIC, Professional Tax, TDS and other payroll components.

• Assist customers in identifying payroll calculation discrepancies.

• Understand payroll inputs such as attendance, leave, overtime, incentives, deductions and arrears.

• Support payroll validation before final processing.

Statutory & Compliance Support

• Understand the basic working of Indian payroll statutory components.

• Assist customers with PF, ESIC, PT and TDS-related software configuration and queries.

• Coordinate with internal teams when statutory rules or customer-specific requirements need product changes.

• Keep updated with relevant payroll process changes.

Technical Troubleshooting

• Investigate application errors and unexpected system behaviour.

• Check configuration, master data and workflow settings before escalating issues.

• Maintain detailed technical support tickets.

• Work with developers to identify root causes.

• Perform functional testing of fixes and releases.

Customer Communication

• Communicate technical and payroll issues in simple business language.

• Conduct remote sessions/screenshare when required.

• Provide step-by-step guidance to HR and payroll users.

• Handle critical payroll-period issues with urgency and proper escalation.

Required Skills

• 2-5 years of experience in HRMS / Payroll / ERP / Software Support.

• Practical understanding of Indian payroll.

• Understanding of PF, ESIC, PT and TDS.

• Strong analytical and troubleshooting skills.

• Good understanding of HRMS workflows.

• Ability to understand and reproduce software issues.

• Good English and Hindi communication skills; Gujarati is an advantage.

• Strong documentation and follow-up skills.

Good to Have

• Experience with HRMS/Payroll products such as Keka, GreytHR, Zoho People, Darwinbox, Superworks or similar platforms.

• Payroll processing experience.

• Experience working with SaaS/ERP support teams.

• Basic understanding of APIs, databases or software logs.

• Experience working directly with HR/Payroll departments.

Success Metrics

• Payroll-period issue resolution time.

• First-response and resolution SLA.

• Accuracy of issue diagnosis.

• Number of issues resolved without unnecessary escalation.

• Quality of technical documentation.

• Customer satisfaction.

• Successful payroll processing for assigned customers.
  Location: Surat, Gujarat
  Department: Technical Support / Payroll Support
  Employment Type: Full-time
  Experience: 1-5 Years