Technical Support Executive

Gowitek | Agentic Ai + Digital Transformation Partner; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Gowitek in Pune is seeking a Tech Support Executive to deliver frontline technical assistance to customers and internal teams. The role emphasizes troubleshooting, clear communication, and a customer-first mindset, with optional DevOps knowledge to aid deployments and efficiency.

You will diagnose hardware, software, and networking issues, document solutions, and help onboard new users while supporting internal IT and access management. This is a full-time, on-site opportunity in Pune.

Qualifications

• 1–2 years of experience in technical support or IT support roles.
• Bachelor’s degree in Computer Science, IT, or related field.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with Windows/Linux environments and networking basics.
• Bonus: DevOps exposure and cloud familiarity.

Responsibilities

• Provide timely technical support via email, chat, and calls.
• Diagnose and resolve hardware, software, and networking issues.
• Document solutions and maintain a knowledge base.
• Assist with onboarding and training of new users.
• Support Gowitek employees with day-to-day IT needs and access control.

Skills

Troubleshooting

Customer service

Communication

Windows

Linux

Networking basics

DevOps knowledge

Education

Bachelor's degree in Computer Science/IT

Tools

CI/CD pipelines

AWS

Azure

GCP

Grafana

Prometheus

ELK

Job description

Location: Pune Employment Type: Full-time

About Gowitek

Gowitek is an innovation-driven company specializing in AI, agentic AI, IoT, and advanced analytics. We deliver intelligent, data-driven solutions that empower organizations to improve efficiency, unlock new opportunities, and thrive in a digital-first world.

Role Overview

We are looking for a Tech Support Executive to provide frontline technical assistance to customers and internal teams. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset. While the primary focus is technical support, good-to-have DevOps knowledge will be an added advantage, enabling smoother deployments and operational efficiency in managed services.

Key Responsibilities

• Technical Support Provide timely support to customers via email, chat, and calls. Diagnose and resolve hardware, software, and networking issues. Document solutions and maintain a knowledge base for recurring issues. Assist with onboarding and training of new users.
• Internal IT Support Support Gowitek employees with day-to-day IT needs (systems, accounts, devices). Manage user access, endpoint security, and compliance with IT policies. Ensure smooth functioning of collaboration tools and internal infrastructure.
• Good-to-Have: DevOps Knowledge Basic understanding of CI/CD pipelines and automation tools. Familiarity with cloud platforms (AWS, Azure, GCP). Exposure to monitoring tools (Grafana, Prometheus, ELK). Ability to assist in deployments and application maintenance in customer infrastructure.

Qualifications & Skills

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–2 years of experience in technical support or IT support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with Windows/Linux environments and networking basics.
• Bonus: Exposure to DevOps practices, cloud platforms, and automation tools.