Technical Support Executive

Gratitude India Pvt Ltd; Hyderabad, Madhubani; On-site; INR 300,000 - 420,000; Full time

Job summary

Gratitude India Pvt Ltd is seeking a customer support professional to handle inquiries and resolve issues on the first contact. The role emphasizes strong communication and the ability to guide users through software and technology products.

You will deliver exceptional customer experiences by balancing technical support with sales objectives, ensuring quick resolution and high satisfaction across the user base.

Qualifications

• Ability to resolve issues during the first contact.
• Provide technical support for software and technology products.

Responsibilities

• Handle customer queries and resolve issues on first contact.
• Deliver exceptional customer experiences balancing technical support and sales objectives.

Skills

Communication skills

Technical support

Job description

First Call Resolution: Efficiently handle customer queries and resolve issues duringthe first contact wherever possible. Deliver exceptional customer experiences that balance technical support and salesobjectives.Communication Skills.

Required Candidate profile

Provide technical support for a full range of software and technology products products, including troubleshooting, guiding users, and answering.