Technical Customer Support Executive

Naukri E Hire Campaign; Mohali; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Naukri E Hire Campaign in Mohali, India seeks a technical customer support specialist to assist customers across phone, email, or chat, resolving software product issues with professionalism.

You will troubleshoot, collaborate with internal teams, document interactions in CRM, and manage multiple priorities in a fast-paced environment. English communication skills are essential.

Formación

• 0-3 years of experience in technical customer support or similar role.
• Strong verbal and written English proficiency.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Basic knowledge of computer hardware, networking, and software troubleshooting techniques.

Responsabilidades

• Provide technical support to customers via phone, email, or chat for issues related to software products.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify solutions for complex technical issues.
• Document customer interactions using CRM software for accurate tracking and reporting.

Conocimientos

Strong communication

English proficiency

Herramientas

CRM software

Descripción del empleo

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or chat for issues related to software products.
• Troubleshoot and resolve customer complaints in a timely and professional manner.
• Collaborate with internal teams to identify solutions for complex technical issues.
• Document customer interactions using CRM software for accurate tracking and reporting.

Job Requirements :

• 0-3 years of experience in technical customer support or similar role.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work effectively in a fast-paced environment with multiple priorities.
• Basic knowledge of computer hardware, networking, and software troubleshooting techniques.