Technical Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a dedicated Technical Support Executive to join our team in Andhra Pradesh. The role focuses on delivering exceptional customer service and resolving technical issues efficiently, requiring strong communication and problem-solving skills.

You will handle inquiries via phone, email, and chat, helping clients navigate our systems and products. Responsibilities include recording interactions, collaborating with teams to improve service delivery,

Qualifications

• Experience in international voice process or customer service.
• Excellent verbal and written communication.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Assist customers in navigating our systems and troubleshooting problems.
• Maintain a high level of customer satisfaction by delivering prompt responses to queries.
• Document customer interactions and technical issues in our support system for future reference.
• Collaborate with other team members and departments to improve service delivery.
• Stay updated on product knowledge and technical skills to provide the best support possible.

Skills

Communication

International voice

Technical aptitude

Customer service

Multitasking

Job description

We are seeking a dedicated and skilled Technical Support Executive to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients, ensuring their issues are resolved efficiently and effectively. This role requires strong communication skills and a passion for helping others.

Key Responsibilities

• Provide technical support to customers via phone, email, or chat, addressing inquiries and resolving issues related to our products and services.
• Assist customers in navigating our systems and troubleshooting technical problems.
• Maintain a high level of customer satisfaction by delivering prompt and accurate responses to customer queries.
• Document customer interactions and technical issues in our support system for future reference and analysis.
• Collaborate with other team members and departments to improve service delivery and customer experience.
• Stay updated on product knowledge and technical skills to provide the best support possible.

Required Skills

• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Experience in an international voice process or customer service role.
• Technical aptitude and problem-solving skills to assist customers effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A customer-centric approach with a focus on delivering high-quality service.