Customer Relationship Executive | International BPO

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a customer support specialist to provide technical assistance via phone, email, or chat. You will troubleshoot issues, collaborate with internal teams, and document resolutions to improve service quality.

You should have strong technical knowledge, excellent communication, and the ability to work in a fast-paced environment while prioritizing tasks. Prior experience with customer support tools is a plus, and you will contribute to customer satisfaction.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Prioritization

Analytical thinking

Troubleshooting

Customer support tools

Cross-functional collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.