Technical Support Executive

Career Guideline Services India Pvt. Ltd; Thane; On-site; INR 180,000 - 300,000; Full time

Job summary

Career Guideline Services India Pvt. Ltd. is seeking a customer support representative focused on basic technical troubleshooting. You will handle queries via calls, emails or chat, and assist users with login, password and connectivity issues.

Freshers and experienced candidates can apply. A good grasp of Windows and browsers, plus strong communication and problem-solving skills, are valued. This role requires flexibility to work in a 24/7 shift pattern.

Qualifications

• Basic technical knowledge of computers, internet, software and applications.
• Good communication and problem-solving skills.
• Willingness to work in 24/7 rotational shifts.

Responsibilities

• Handle customer queries related to basic technical issues.
• Provide troubleshooting support over calls, emails or chat.
• Assist customers with login, password, software and connectivity issues.
• Escalate complex issues and maintain records of interactions.

Skills

Basic technical knowledge

Strong communication

Problem solving

Windows troubleshooting

24/7 shifts

Job description

Job Responsibilities

Handle customer queries related to basic technical issues. Provide troubleshooting support over calls, emails or chat. Assist customers with login, password, software and connectivity issues. Identify and resolve basic technical problems. Escalate complex technical issues to the concerned team. Maintain proper records of customer interactions.

Candidate Requirements

Basic technical knowledge of computers, internet, software and applications. Good communication and problem-solving skills. Basic understanding of Windows, browsers and troubleshooting. Comfortable working in 24/7 rotational shifts. Freshers and experienced candidates can apply. Customer service or technical support experience will be an added advantage.