Technical Support Engineer - Walkin Drive 14th Nov'26

SMC Group; Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SMC Group is seeking a technically skilled Technical Support Engineer to manage application and production support activities. You will perform log analysis, monitor systems, and troubleshoot APIs to resolve incidents in a fast-paced IT environment.

The role requires hands-on experience with monitoring tools, API troubleshooting, and incident management, with familiarity in financial services and trading platforms. Bachelor’s degree in CS/IT is expected.

Qualifications

• Bachelor's degree in CS/IT or related technical discipline.
• 5-10 years of experience in Application/Production/Technical Support.
• Experience with financial services, trading platforms, or transaction-processing apps is a plus.
• Experience with app/web-based applications, APIs, and production environments.

Responsibilities

• Manage application and production support activities.
• Perform log analysis and monitor systems to detect incidents.
• Troubleshoot APIs and assist with incident management.
• Coordinate with stakeholders and ensure SLA compliance.

Skills

Log analysis

Monitoring tools

API troubleshooting

Incident management

SQL basics

Education

Bachelor's degree in Computer Science / IT

Tools

Grafana

Kibana/ELK Stack

Splunk

Datadog

Dynatrace

Prometheus

New Relic

Postman

Job description

Role/Position Technical Support Engineer

Experience: 5-10 Years.

Work Environment: Production / Application Support.

Shift: 24*7 Rotational Shifts.

We are looking for a technically skilled and customer-focused Technical Support Engineer to manage application and production support activities. The candidate should have strong hands-on experience in application log analysis, monitoring tools, API troubleshooting, and incident management.

Required Technical Skills & Requirements

A. Log Analysis & Monitoring Tools.

• Strong knowledge and hands-on experience in application log analysis and troubleshooting.
• Hand - on experience with atleast one of the following monitoring/logging tools :- Grafana, Kibana/ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, Datadog, Dynatrace, Prometheus or New Relic.

B. API & Postman Knowledge.

• Good understanding of REST APIs and API integration concepts.
• Hands-on experience with Postman for API execution and troubleshooting.
• Understanding of HTTP methods .
• Knowledge of HTTP status codes .
• Ability to analyze API request/response payloads, headers, authentication mechanisms, and API errors.
• Basic understanding of JSON and XML formats.

C. Ticketing & Incident Tracking Tools.

• Hands-on experience working with any ticketing or incident management tool, such as: - ServiceNow,Jira Service Management, Zendesk,Freshservice, ManageEngine ServiceDesk Plus,BMC Remedy.
• Understanding of ticket lifecycle, prioritization, escalation matrix, and SLA management.

D. Incident Management.

E. RCA Management.

F. Additional Technical Skills :-

• Basic SQL knowledge for data validation and troubleshooting.
• Understanding of production support and application monitoring processes.
• Basic understanding of trading platforms and trading lifecycle.
• Exposure to supporting business-critical trading applications would be preferred.

Shift & Work Requirements

• Must be comfortable working in a 247 rotational shift environment.
• Should be flexible to work in day, evening, and night shifts, including weekends and holidays as per the support roster.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
• 5-10 years of experience in Application Support / Production Support / Technical Support.
• Experience supporting app/web-based applications, APIs, and production environments.
• Prior experience in financial services, trading platforms, or transaction-processing applications would be an added advantage.