Desktop Engineer L1

Iron Systems, Inc; Bengaluru Urban; On-site; INR 360,000 - 600,000; Full time

Job summary

Iron Systems, Inc. is seeking an on-site IT support technician in Bengaluru to deliver end-user support and desk-side services. The role covers PC troubleshooting, image deployment, meeting rooms, printers, mobiles, and data backup/restoration.

The candidate will work under SLA, engage in data center activities, and handle hardware replacements per guidance. Certifications like A+/Network+ and MS certs are desirable.

Qualifications

• Customer-facing skills and professional presentation.
• Independent and proactive thinking.
• Builds effective relationships within team and with clients.
• Ability to meet standards of conduct and ethics in the workplace.
• Work autonomously and take initiative when needed.
• Organized and able to prioritize tasks.
• Fully vaccinated technicians.

Responsibilities

• Provide on-site and desk-side support to end users.
• Troubleshoot PC-related problems per direction of supervisor.
• Resolve incidents and requests within SLA under pressure.
• Build, configure and troubleshoot Gold image on PCs and laptops.
• Keep tickets updated daily.
• Support meeting rooms and video conferencing.
• Support printers, scanners, and peripherals.
• Support mobile devices (iOS/Android).
• Data backup and restoration during service incidents.
• Smart hands support for data center equipment per SLA.
• Assist in troubleshooting data center devices as directed.
• Replace defective DC components and update patch cables.
• Import/Export tapes to library as advised.

Skills

Customer-facing

Independent thinking

Relationship building

Prioritization

Fully vaccinated

Education

CompTIA A+/Network+

Microsoft certifications (MCP/MCITP/MCSE)

Tools

Microsoft SCCM

Call logging system

MAC support

Job description

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required:

• The individual must have good customer-facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and Local language

Desired Educational Requirements:

• Completion of CompTIA certifications—e.g.A+, Network+, etc
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc