Technical Support Engineer - IT Infrastructure Services (Blended Voice Process)

Talent Toppers; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading recruitment agency seeks a Technical Support Engineer for a full-time opportunity in Bengaluru, India. The role involves troubleshooting technical issues and providing support for computer systems and mobile devices. Ideal candidates have a technical background or similar experience and are comfortable giving step-by-step guidance. This entry-level position offers a pathway into the IT support field within a global IT services company.

Qualifications

• Diagnose and troubleshoot basic technical issues on computer systems and mobile devices.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.

Responsibilities

• Provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Skills

Troubleshooting technical issues

Verbal and written technical help

Understanding of tech products

Education

10+2+3 regular/fulltime course

Diploma graduates

Job description

Technical Support Engineer - IT Infrastructure Services (Blended Voice Process)

Responsibilities:

• Diagnose and troubleshoot basic technical issues on computer systems and mobile devices.
• Provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Qualifications:

• Attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates – 10+2+3 years as minimum qualification.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.

Role: Technical Support - Voice / Blended

Client: A Fortune 500 Global IT Services & Consulting Company

Employment Type: Full Time, Permanent

Seniority Level: Entry level

Job Function: Information Technology and Customer Service

Industries: IT Services and IT Consulting, Technology, Information and Media, Business Consulting and Services