International Technical Support-Voice

NLB Services; Dadri, Greater Noida; On-site; INR 470,000 - 650,000; Full time

Benefits offered by this job

24x7 Shift

One side Cab

Immediate Joiner

10 hours shifts

Noida office

Job summary

NLB Services is seeking a Senior Service Desk Associate (Voice/Blended) to advise and assist users with hardware, software, networks, and peripherals via phone, chat, and email. The role involves screening, diagnosing, and resolving issues while dispatching requests to the appropriate support groups to maintain maximum uptime for users.

The position requires excellent communication and technical skills, with willingness to work 10-hour shifts, including night shifts, and is based in Noida with

Qualifications

• Experience providing IT helpdesk support via phone, chat, or email.
• Ability to diagnose and troubleshoot hardware/software/network issues.
• Familiarity with ITSM processes and service request handling.

Responsibilities

• Manage customer interactions and log issues in ITSM.
• Identify issues, apply fixes, and investigate root causes.
• Provide technical guidance to identify, prioritize, and resolve problems by phone and email.
• Screen, refer, and diagnose internal inquiries related to PC maintenance.
• Act as liaison to ensure online system problems are resolved accurately and promptly.

Skills

Excellent communication

Technical proficiency

Multitasking

Job description

Senior Service Desk Associate -Voice/Blended(International)

Role Overview

The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues.

Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internalinstructions.
• Provides technical guidance in activities associated with identifying,
• prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Excellent Comms And Excellent Tech

Flexibility to work shifts if required

24*7 Shift

One side Cab

Only 30% hike +Night Shift allowances + Variables

Grade 4 Max Salary 4.7 Lpa Fixed and Variables-Experience 1 Year

Grade 5 Max Salary 5.5 LPA Fixes and variables-Experience 2 Years

Grade 6 Max Salary 6.5 LPA Fixed and Variables- Experience-3 Years

Work from Office

10 hours Shifts

Noida 144

Immediate Joiner