Technical Support Engineer (Fresher)

Blue pms software solution; Chennai District; Hybrid; INR 300,000 - 600,000; Full time

Benefits offered by this job

Hands-on experience with software implementations

Learn from experienced engineers

Job summary

Blue pms software solution is seeking a motivated Technical Support Engineer to configure software systems and assist with customer onboarding. This role is well-suited for candidates interested in software, APIs, troubleshooting, and enterprise SaaS products.

You'll work closely with clients and internal teams to ensure smooth product setup and customer satisfaction. Required skills include a basic understanding of Windows, APIs, and problem-solving abilities.

The position offers hands-on experience with software implementations and opportunities for technical growth.

Qualifications

• Basic understanding of Windows, software installation, and networking.
• Basic knowledge of APIs, databases, or software systems.
• Knowledge of PowerShell, SQL, or any programming language is a plus.

Responsibilities

• Configure software systems based on customer requirements.
• Assist in software setup, onboarding, and configuration.
• Support API integrations and troubleshoot technical issues.

Skills

Windows and software installation

APIs

Problem-solving

Communication

PowerShell or SQL

Education

BCA, B.Sc, or Diploma

Job description

Job Summary

We are looking for a motivated and detail-oriented Technical Support Engineer to help configure software systems, support customer onboarding, and assist with technical integrations. This role is ideal for candidates interested in software, APIs, troubleshooting, and enterprise SaaS products.

You will work closely with clients and internal teams to ensure smooth product setup, issue resolution, and customer support.

Roles & Responsibilities

1. Configure software systems based on customer requirements.
2. Assist in software setup, onboarding, and configuration.
3. Support API integrations and third-party system connectivity.
4. Troubleshoot technical issues during product onboarding and deployment.
5. Coordinate with internal engineering teams to resolve bugs and technical challenges.
6. Understand customer requirements and provide technical solutions.
7. Document technical issues, updates, and implementation details.
8. Support customers in resolving software and system-related problems.
9. Ensure smooth product usage and customer satisfaction.

Required Skills

• Basic understanding of Windows, software installation, and networking.
• Basic knowledge of APIs, databases, or software systems.
• Knowledge of PowerShell, SQL, or any programming language is a plus.
• Good problem-solving and analytical skills.
• Strong communication and willingness to learn.
• Basic understanding of troubleshooting and debugging concepts.

Eligibility

• BCA, B.Sc, Diploma, or related fields.
• Or Any 3 Years Graduation or Diploma with Computer Skills.

Experience

0 – 6 Years

Preferred Qualities

• Interest in technology and software products.
• Quick learner with a positive attitude.
• Good teamwork and communication skills.
• Customer-focused mindset.

Location

Chennai (Hybrid)

Why Join Us

• Hands-on experience with real-world software implementations.
• Opportunity to work on APIs, SaaS products, and technical systems.
• Learn from experienced engineers and grow your technical career.