Technical Support Engineer (Embedded / Semiconductor)

Realtek Bangalore Private Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Realtek Bangalore Private Limited is seeking a Customer Technical Support Engineer to serve as the technical interface between Indian customers and HQ engineering. You will diagnose issues, verify information, reproduce problems when possible, and prepare concise case reports for escalation and follow-up.

The role requires strong troubleshooting, analytical thinking, and clear technical communication, with the ability to work independently and document solutions for rapid resolution.

Qualifications

• Bachelor's degree in Electronics, Electrical Engineering, Computer Engineering, CS or related fields.
• 3+ years of experience in technical support, application support, embedded systems or networking.
• Strong troubleshooting, debugging and root cause analysis skills.
• Good understanding of embedded systems, firmware, hardware, Linux, or networking concepts.
• Excellent written and verbal communication in English.

Responsibilities

• Handle customer-reported technical issues and clarify problem details.
• Analyze logs, test results and issue descriptions for accuracy.
• Reproduce and verify technical issues where possible.
• Prepare clear technical reports and escalate cases to HQ engineering.
• Coordinate with HQ engineers to follow up on solutions.
• Communicate updates clearly to customers and internal teams.
• Maintain proper issue records and troubleshooting documentation.

Skills

Troubleshooting

Root cause analysis

Technical communication

Analytical thinking

English communication

Education

Bachelor's in Electronics

Bachelor's in Electrical Engineering

Tools

Linux

Firmware

Job description

This is not a call center, BPO, desktop support, or general IT helpdesk role.

We are looking for a Customer Technical Support Engineer to act as the key technical interface between customers in India and our HQ engineering team.

The role requires strong troubleshooting ability, analytical thinking, and clear technical communication. The candidate will be responsible for understanding customer issues, verifying technical information, reproducing problems where possible, and preparing clear case reports for HQ engineering follow-up.

Key Responsibilities

• Handle customer-reported technical issues and clarify problem details.
• Analyze logs, test results, and issue descriptions to ensure accuracy.
• Reproduce and verify technical issues where possible.
• Prepare clear technical reports and escalating cases to HQ engineering.
• Coordinate directly with HQ engineers to follow up on solutions.
• Communicate updates clearly to customers and internal teams.
• Maintain proper issue records and troubleshooting documentation.

Requirements

• Bachelors degree in Electronics, Electrical Engineering, Computer Engineering, Computer Science, or related fields.
• At least 3 years of experience in technical support, application support, field application engineering, embedded systems, semiconductor, electronics, firmware, or networking.
• Strong troubleshooting, debugging, and root cause analysis skills.
• Good understanding of embedded systems, firmware, hardware, Linux, or networking concepts.
• Good written and verbal communication skills in English.
• Detail-oriented, proactive, and able to work independently.

Preferred Skills

Embedded Systems, Semiconductor, Firmware, Hardware Debugging, Troubleshooting, RCA, Linux, C/C++, Wi-Fi, Bluetooth/BLE, IoT, SDK, Technical Documentation.