Technical Support Engineer - 2

Fortinet; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Supportive work environment

Job summary

A global cybersecurity company in Bengaluru is seeking a Technical Support Engineer to provide expert technical support and solve complex customer issues. Candidates should be certified in Network Security and possess strong troubleshooting skills. The role requires over 4 years of experience in networking with a focus on customer satisfaction in a dynamic team environment. Join us to contribute to innovative cybersecurity solutions.

Qualifications

• 4+ years of experience in the computer networking or security industry.
• Strong understanding of data networking protocols.
• Hands-on experience with hardware redundancy.

Responsibilities

• Provide technical support via phone and web for customers.
• Analyze customers' reported problems and provide solutions.
• Manage technical cases and recommend corrective actions.

Skills

Network Security Expert (NSE7)

TCP/IP knowledge

Troubleshooting skills

Experience in SD-WAN

Linux OS knowledge

Communication skills

Education

CCNA/CCNP certification

Tools

Python

Virtualization technologies

Job description

Technical Support Engineer – 2

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

As a Technical Support Engineer, you will:

• Provide technical support via phone and web‑based systems for customers based in SAARC, ME, and EMEA regions.
• Conduct thorough analysis and investigation of customers’ reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, potentially reproducing customers’ sophisticated network setup in a lab environment.
• Report and follow up with engineering and development to address and resolve product issues.
• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
• Run real‑time phone or remote access sessions with customers.
• Develop core competency on Fortinet’s product line and technologies.

We Are Looking For:

• Network Security Expert (NSE7) or CCNA/CCNP certified.
• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
• Strong troubleshooting and problem‑solving skills across OSI layer protocols.
• Hands‑on experience in IPsec, SSL, SD‑WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization technologies, and cloud computing.
• Experience in Python or a similar language is an added advantage.
• Exemplary oral and written communication skills, including the ability to speak clearly and persuasively, listen carefully, and respond well to both positive and negative situations.
• 4 or more years of experience in the computer networking or security industry.

About Our Team:

Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. Working with these diverse teams ensures a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. Our team culture emphasizes collaboration, continuous improvement, customer‑centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers’ needs and satisfaction.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Computer and Network Security

Locations & Shift

Location: Hyderabad, Bangalore, Noida. Shift: EST 5:30 PM – 2:30 AM IST.