Technical Support Engineer - 2

Zoomcar; Attibele; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Total Rewards package

Supportive work environment

Job summary

Zoomcar is seeking a driven Technical Support Engineer to deliver exceptional customer service and technical support. The ideal candidate will have over 6 years of experience in networking or security and hold relevant certifications like CCNA or CCNP.

The role involves diagnosing customer issues and providing effective solutions, with strong emphasis on networking protocols and communication skills. Join us to be part of a collaborative team dedicated to cybersecurity excellence.

Qualifications

• 6+ years of experience in the computer networking or security industry.
• Strong understanding of data networking protocols, specifically TCP/IP.
• Hands-on experience in IPsec, SSL, SD-WAN, WAF, and dynamic routing protocols.

Responsibilities

• Provide technical support via phone and web-based systems.
• Thorough analysis of customers' reported problems and provide solutions.
• Report and follow up with engineering to resolve product issues.

Skills

Technical support

Troubleshooting

Communication skills

Networking protocols

Python

Education

Fortinet Certified Professional (FCP) or CCNA/CCNP certification

Tools

Linux OS

Virtualization technologies

Cloud computing

Job description

You would act in the Technical Support Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will

• To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
• Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
• Report and follow up with engineering and development to address and resolve product issues.
• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
• Running real-time phone or remote access sessions with customers.
• Develop core competency on Fortinet’s product line and technologies.

We Are Looking For

• Fortinet Certified Professional (FCP) or CCNA/CCNP certified.
• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
• Strong troubleshooting and problem-solving skills in various OSI layer protocols.
• Hands‑on experience in IPsec, SSL, SD‑WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization technologies, and cloud computing.
• Experience in Python or any similar language will be an added advantage.
• Exemplary skills in oral and written communication including the ability to speak clearly and persuades, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.
• 6 + years of experience in the computer networking or security industry.

About Our Team

Join the TAC team, known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. Working with these diverse teams ensures a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. Our team culture emphasizes collaboration, continuous improvement, customer‑centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

Why Join Us

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well‑being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.