Technical Support Engineer

Aswani Industries; Pune District, Surat, Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Aswani Industries in Mumbai/Surat seeks an AGM/DGM in Technical Support to lead advanced technical support for tile adhesives, waterproofing, and epoxy systems. You will ensure correct product selection, flawless on-site execution, and strong technical confidence among customers and internal teams.

The role requires 1–10+ years in construction chemicals, civil engineering background, and travel to project sites. Reporting to COO, this is a full-time technical leadership position.

Qualifications

• B.E./B.Tech in Civil Engineering is mandatory.
• M.Tech or specialized certification in waterproofing/flooring preferred.
• 1–10+ years of experience in construction chemicals.

Responsibilities

• Provide expert technical guidance for tile adhesives, waterproofing systems, and epoxy systems.
• Conduct critical site visits for product recommendation, surface assessment, mock-ups, and troubleshooting.
• Develop and approve method statements, SOPs, and system build‑ups for projects.
• Lead root cause analysis for site complaints and ensure closure with CAPAs.
• Act as technical authority supporting sales during pre‑sales, tenders, BOQs, and specifications.
• Deliver technical presentations to architects, consultants, PMCs, and key customers.
• Support mock-ups, trials, and proof‑of‑concept installations.

Skills

Tile adhesives

Waterproofing

Epoxy systems

Root cause analysis

Technical presentations

Training programs

Project support

Customer engagement

Travel willingness

Education

B.E./B.Tech – Civil Engineering

M.Tech / Waterproofing / Flooring

Job description

Job Title: AGM / DGM – Technical Support

Specialization: Tile Adhesives, Waterproofing & Epoxy Systems

Location: Mumbai,Surat

Department: Technical Services

Reporting To: C.O.O

Industry: Construction Chemicals

Employment Type: Full-Time

Contact - Dhvani Pawthawala 9512088857

[e-mail]

Role Objective

To lead and deliveradvanced technical support and application excellenceforTile Adhesives, Waterproofing systems, and Epoxy-based products, ensuring correct product selection, flawless on-site execution, failure prevention, and strong technical confidence among customers, consultants, applicators, and internal teams—thereby enabling business growth and brand credibility.

Key Responsibilities

Technical Support & Site Execution (Core Focus)

• Provide expert technical guidance fortile adhesives (cementitious, ready-mix, large format tiles), waterproofing systems (cementitious, liquid-applied, PU, APP/bituminous), and epoxy systems (flooring, grouts, coatings).
• Conductcritical site visitsfor product recommendation, surface assessment, mock-ups, and troubleshooting application failures (debonding, hollow tiles, leakage, epoxy curing issues, etc.).
• Develop and approvemethod statements, application SOPs, and system build-upsfor projects.
• Leadroot cause analysis (RCA)for site complaints and ensure closure with corrective and preventive actions.

Sales, Project & Specification Support

• Act as atechnical authoritysupporting sales teams duringpre-sales, tenders, BOQs, and specification approvals.
• Delivertechnical presentationsto architects, consultants, PMCs, and key customers for tile adhesive, waterproofing, and epoxy systems.
• Supportmock-ups, trials, and proof-of-concept installationsto convert high-value projects.
• Assist in closing technically complex and premium projects by buildingcustomer confidence.

Training & Applicator Development

• Design and conductadvanced training programsfor:
  • Sales & project teams
  • Approved applicators & contractors
  • Channel partners
• Createapplication manuals, troubleshooting guides, videos, and best-practice documentsfor tile adhesive, WP & epoxy products.
• Build and manage acertified applicator ecosystem, ensuring consistent execution quality.

Quality Assurance & Standards Compliance

• Ensure compliance withIS / EN / ASTM standardsrelated to tile adhesives, waterproofing membranes, and epoxy flooring systems.
• Coordinate with QA & R&D forproduct validation, field trials, and new product launches.
• Investigate customer complaints related toleakage, tile failures, chemical resistance, and epoxy performanceand ensure timely resolution.

Consultant, Architect & Influencer Engagement

• Engage witharchitects, waterproofing consultants, structural engineers, and PMCsfor system approvals and long‑term specifications.
• Participate intechnical seminars, CPD programs, and industry forumsto establish technical leadership.
• Represent the organization as asubject-matter expertin tile adhesive, WP & epoxy systems.

Process Excellence & Innovation

• Capture site feedback to supportproduct improvement and system innovation.
• Standardizetechnical support processesacross regions to reduce failures and escalations.
• Support development ofnew waterproofing and epoxy solutionsaligned to market needs.

Qualification & Experience

• Education:
  • B.E./B.Tech –Civil Engineering(Mandatory)
  • M.Tech / Specialized certification in Waterproofing / Flooring – Preferred
• Experience:
  • 1–10+ yearsin Construction Chemicals
  • Strong hands‑on exposure toTile Adhesives, Waterproofing systems, and Epoxy flooring/coatings
  • Experience supportinglarge residential, commercial, industrial, and infrastructure projects

Key Skills & Competencies

• Deep understanding ofsubstrate behavior, moisture control, bonding chemistry, and epoxy systems
• Strongproblem-solving & failure analysiscapability
• High credibility in customer and consultant interactions
• Leadership ability to guide teams and applicators
• Excellent communication, documentation, and presentation skills
• Willingness to travel extensively to project sites

KPIs / Success Metrics

• Reduction intile debonding, leakage, and epoxy failures
• Faster and effectiveclosure of technical complaints
• Training coverage & applicator performance improvement
• Consultant & key customer satisfaction
• Technical support contribution toproject conversions & repeat business

Strategic Importance of the Role

This role safeguards thebrand promise on site, prevents costly failures, builds long‑term customer trust, and enables premium project acquisition throughtechnical excellencein Tile Adhesives, Waterproofing & Epoxy systems.