Executive II- Application Technologist

Asian Paints Limited; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Asian Paints Limited in India seeks a Field Technical Support Officer to serve as on-site technical custodian for APPS Mega accounts. You will diagnose site conditions, recommend fit-for-purpose product systems and supervise critical application work on waterproofing, flooring and repair projects.

You will strengthen customer confidence, support site conversions, reduce complaints and drive business growth through technically sound interventions, field diagnostics, and hands-on execution on live

Qualifications

• Bachelor of Engineering in Civil Engineering is mandatory.
• M.Tech/structural engineering or construction management exposure is preferred.
• 3–6 years experience in construction chemicals, waterproofing, flooring, repair systems or technical services.

Responsibilities

• Conduct detailed site assessments for waterproofing, flooring and repair needs.
• Evaluate concrete structures, substrate conditions and distress indicators.
• Identify root causes and recommend suitable product systems and application methods.
• Prepare site recommendations, technical notes and corrective actions.
• Provide on-site support for mega-sites and complex executions.
• Supervise critical applications and ensure correct workmanship.
• Ensure proper substrate prep, application methods and sequencing.
• Support mock-ups, trials and site-level contractor enablement.
• Monitor adherence to specs and quality expectations.
• Investigate complaints, perform root cause analysis and propose corrective actions.
• Drive reduction in repeat issues and support product/system approvals.
• Train applicators and site teams on best practices and limits.
• Share site learnings to improve solutioning and conversions.

Skills

Site diagnostics

Waterproofing systems

Root cause analysis

Execution supervision

Technical selling

Technical report writing

Customer centricity

Cross-functional collaboration

Structural diagnosis

Education

B.E./B.Tech Civil Engineering

M.Tech/Structural engineering/ construction management exposure

Job description

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On-site technical support for mega-sites, strategic accounts and high-value project executions

Product Scope

Waterproofing systems, industrial flooring, repair and rehabilitation products

Education

B.E./B.Tech Civil Engineering; Structural Engineering specialization preferred

Role Purpose

The Field Technical Support (FTS) Officer will serve as the on-site technical custodian for assigned APPS Mega accounts and mega-sites. The role is responsible for diagnosing site conditions, recommending fit-for-purpose product systems, supervising critical application work and supporting successful execution of complex or high-value waterproofing, flooring and repair projects. The position is expected to strengthen customer confidence, improve site conversion, reduce complaints and compensation, and enable business growth through technically sound interventions.

Key Responsibilities

Technical Diagnostics & Solutioning

• Conduct detailed site assessments for waterproofing, industrial flooring, repair and rehabilitation requirements.
• Evaluate concrete structures, substrate condition, structural distress, water ingress, cracks, delamination, corrosion, dampness and other failure indicators.
• Identify root causes at problem sites and recommend suitable product systems and application methodologies.
• Prepare practical site recommendations, technical notes and corrective action inputs for customers, contractors and sales teams.

Project Site Support & Execution Supervision

• Provide on-site support for mega-sites, strategic accounts and complex/high-value executions.
• Supervise critical applications of preformed membranes, liquid-applied membranes, industrial floorings and repair systems.
• Ensure correct substrate preparation, method of application, detailing, sequencing and workmanship quality.
• Support mock-ups, trials, first-time applications, system demonstrations and site-level contractor enablement.

Quality Assurance & Service Management

• Monitor adherence to approved specifications, standard application procedures and quality expectations.
• Undertake site audits and identify execution risks before they become service issues.
• Investigate complaints, conduct root cause analysis and recommend corrective and preventive actions.
• Drive reduction in repeat complaints, service escalations and compensation payouts.
• Act as the technical interface for builders, consultants, contractors, PMCs, industrial customers and internal APPS teams.
• Support product/system approvals, technical discussions, presentations and site conversions.
• Train applicators and site teams on correct application practices, system limitations and execution controls.
• Provide competitive intelligence and site learnings to improve solutioning and account conversion.

Technical Product Scope

Waterproofing Systems

• PU, acrylic and cementitious systems
• Bituminous / polymer-modified systems
• Injection grouts, sealants and ancillary detailing
• Epoxy flooring systems
• PU flooring systems
• Heavy-duty industrial floors
• Warehouse, pharma, FMCG and industrial applications
• Surface preparation and finishing controls
• Concrete repair mortars
• Corrosion protection systems
• Protective coatings and restoration systems

Candidate Profile

Qualification

B.E./B.Tech in Civil Engineering is mandatory. M.Tech / structural engineering / construction management exposure will be preferred.

Experience

Preferably 3 to 6 years in construction chemicals, waterproofing, flooring, repair systems or technical services/application engineering.

Preferred Prior Roles

Industry Exposure

Experience with construction chemical / waterproofing / flooring solution providers, including equivalent competition, will be preferred.

Technical

Functional

Behavioural

• Structural behaviour and failure diagnosis
• Waterproofing systems
• Repair methodologies
• Root cause analysisExecution supervision
• Technical selling
• Technical report writing
• Ownership mindset
• Customer centricity
• Analytical thinking
• Cross-functional collaboration

Key Performance Indicators (KPIs)

KPI Area

Indicative Measures

Business Impact

Overall business from assigned accounts; business influenced through technical interventions; value of high-potential site conversions.

Site Conversion

Mega-site conversion ratio; specification-to-order conversion; successful trial/mock-up conversion.

Complaint closure TAT; reduction in repeat complaints; reduction in compensation value; quality of RCA documentation.

Execution Quality

First-time-right execution; number and quality of site audits; adherence to application protocol at critical sites.

Capability Building

Contractor/site team training conducted; technical enablement of sales teams; documented site learnings shared.

Success Profile

The ideal FTS Officer should combine the discipline of a civil/structural engineer, the practical judgment of an application engineer and the customer orientation of a technical consultant. The person should be comfortable working at live construction sites, diagnosing problems, influencing execution teams and converting technical credibility into business outcomes for APPS.