Technical Support Engineer

Gephels; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Gephels is seeking a dedicated Technical Support Executive to assist clients with software-related queries, ensure client satisfaction, and provide technical guidance.

The role involves responding to queries via email, calls, or remote access, troubleshooting issues, and training clients on how to use the software. You will work with cross-functional teams to resolve complex problems and stay current with product features.

Qualifications

• Degree in CS/IT or related field.
• 0.5–1 year experience in technical support; freshers with good communication are welcome.
• Strong IT and software systems understanding.
• Ability to explain technical concepts to non-technical users.
• Familiarity with web technologies (HTML/CSS/WordPress) and software installation.

Responsibilities

• Respond to client queries via email, calls, or remote access.
• Provide software support and troubleshoot user issues.
• Communicate clearly and professionally with clients.
• Train clients on how to use the software/system.
• Stay updated on product features and industry trends.

Skills

Software systems knowledge

Explain technical concepts

Technical client support

Web technology

Troubleshooting

Remote support tools

Remote desktop tools

Escalation to dev/QA/product

Knowledge base creation

Education

MSc / BE / BTech in CS/IT

Tools

Remote support tools

Remote desktop

Monitoring systems

HTML/CSS/WordPress basics

Job description

Technical Support Engineer

Experience: 6 months-1 Year (Fresher with good communication can also apply)

Location: Pune

Work days: Monday to Friday

Job Summary

Gephels is looking for a dedicated and detail-oriented Technical Support Executive to assist our clients with Software-related queries, ensure client satisfaction and provide technical guidance.

Responsibilities

• Understand and respond to client queries through email, calls or remote access.
• Provide software support and troubleshoot user issues efficiently.
• Communicate clearly and professionally with clients.
• Give training to clients on how to use the software/system.
• Continuously improve technical knowledge stay updated on product features and industry trends to provide informed support.
• Install, configure and maintain company software at the client end if required.
• Coordinate with development teams for bug fix or feature requests.
• Able to work on website changes(basic knowledge of HTML, CSS, WordPress).

Required Skills

• Strong understanding of software systems and general IT knowledge.
• Ability to explain technical concepts to non-technical user.
• Prior experience in technical client support.
• Knowledge of Web technology.
• Familiarity with software installation and troubleshooting.
• Proficiency in using remote support tools.
• Use remote desktop tools and monitoring systems to provide real-time assistance when required.
• Collaborate with Development, QA, and Product teams to escalational and resolve complex issues.
• Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.

Qualifications

• MSc, BE or B Tech (in Computer Science, IT or related fields).

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.