Technical Support Engineer

Azalio; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Azalio is seeking a Sr. Technical Support Engineer- L3 in Mumbai to manage RHEL server environments and OpenShift clusters. The role requires strong troubleshooting skills and experience with Kubernetes, CI/CD pipelines, and system security.

The candidate should have 7–15 years of hands‑on experience in RHEL/OpenShift, with a Red Hat RHCE certification being a plus. This full‑time position offers an opportunity to work cross‑functionally and contribute to scalable infrastructure improvements.

Qualifications

• Bachelor’s degree in engineering, telecommunications or related field.
• RHCE certification preferred.
• 7–15 years of relevant experience in RHEL/OpenShift environments.

Responsibilities

• Maintain RHEL server environments and OpenShift clusters with high availability and security.
• Configure and manage RHEL and Kubernetes clusters in OpenShift, optimizing resources and performance.
• Troubleshoot and resolve issues related to RHEL applications and infrastructure with cross‑functional teams.
• Develop and maintain documentation for processes, configurations, and procedures.
• Stay updated with industry trends and bring innovative solutions to the team.
• Collaborate with development teams to design and implement CI/CD pipelines for automated deployment and updates.
• Handle L3 operations and escalations.

Skills

RHEL administration

OpenShift

Kubernetes

CI/CD knowledge

Linux networking

Troubleshooting

Documentation

Education

Bachelor’s degree in engineering, telecommunications or related field

Red Hat RHCE certification

Job description

Sr. Technical Support Engineer- L3 - Azalio Sr. Technical Support Engineer- L3

Experience: 7 15 Years

Location: Mumbai

Key Responsibilities

• Maintain RHEL Server environments and OpenShift clusters, ensuring high availability, scalability, and security.
• Configure and manage RHEL and Kubernetes Cluster in OpenShift environment, optimizing resource utilization and performance.
• Work closely with cross-functional teams to troubleshoot and resolve issues related to RHEL applications and infrastructure.
• Develop and maintain documentation for processes, configurations, and procedures related to RHEL and OpenShift deployments.
• Stay updated with industry trends and advancements in bringing innovative solutions to the team.
• Collaborate with development teams to design and implement CI/CD pipelines for automating application deployment and updates
• Ability to handle L3 operations and escalations

Technical Skills

• Hands on experience on RHEL (Redhat Enterprise Linux).
• Proven experience as an RedHat certified Engineer or similar role, with a strong track record in managing and troubleshooting RHEL environments.
• Deep understanding of RHEL basics and Openshift architecture including deployment strategies and administration.
• Solid understanding of Linux operating systems, networking, and security principles.
i>Excellent problem-solving skills and the ability to diagnose and resolve complex issues.
• Effective communication and communication skills, enabling seamless teamwork and knowledge sharing.
• Relevant certifications in Redhat are added advantage.

Qualifications

• Bachelor s degree in engineering, Telecommunications, or a related field.
• Red Hat certification (RHCE) preferred, demonstrating your mastery of Red Hat technologies and solutions.

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