Technical Support Engineer

Tecadapt; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive pay

Leadership opportunities

Diverse clients exposure

Collaborative culture

Career growth

Inclusive environment

Job summary

Tecadapt is seeking a technically proficient and customer-focused Technical Support Engineer to deliver high-quality assistance for hardware and software issues. You will troubleshoot complex problems, manage device maintenance, and coordinate with internal teams and vendors while documenting interactions and ensuring a positive support experience for enterprise clients.

You will handle escalations, participate in patch management, and contribute to a collaborative, growth-focused environment.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Certifications in relevant technologies (e.g., CompTIA, Microsoft, Cisco) preferred.
• 2–5 years of experience in technical support or IT infrastructure roles.
• Strong technical knowledge of IT systems and troubleshooting protocols.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide high-level technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve complex technical problems and escalations.
• Coordinate with internal teams and external vendors for issue resolution.
• Manage system maintenance, upgrades, and patch management activities.
• Document support interactions and maintain accurate technical records.
• Support users with operating system and enterprise application issues.

Skills

Bachelor's degree in IT/CS

Certifications (CompTIA/Microsoft/Cár

2–5 years in technical support

Strong IT troubleshooting

Excellent communication

Education

Bachelor's degree in IT, Computer Science, or related field

Job description

We are seeking a technical and customer-focused Technical Support Engineer to provide high-quality technical assistance for hardware and software issues. The ideal candidate will be responsible for troubleshooting complex technical problems, managing device maintenance, and ensuring a positive support experience for users.

Key Responsibilities

• Provide high-level technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve complex technical problems and escalations.
• Coordinate with internal teams and external vendors for issue resolution.
• Manage system maintenance, upgrades, and patch management activities.
• Document support interactions and maintain accurate technical records.
• Support users with operating system and enterprise application issues.

Skills & Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Certifications in relevant technologies (e.g., CompTIA, Microsoft, Cisco) are preferred.
• 2–5 years of experience in technical support or IT infrastructure roles.
• Strong technical knowledge of IT systems and troubleshooting protocols.
• Excellent communication and problem-solving skills.

What We Offer

• Competitive compensation package with performance-based incentives.
• Leadership opportunities in a rapidly growing organization.
• Exposure to diverse clients, industries, and enterprise-level engagements.
• A collaborative, transparent, and performance-oriented work culture.
• Career growth opportunities aligned with individual and organizational success.
• An inclusive and employee-centric environment that values integrity, ownership, and innovation.