Technical Support Engineer

SwiftSku, Inc.; India; In loco; INR 350.000 - 650.000; Tempo pieno

Descrizione del lavoro

SwiftSku, Inc. seeks a Technical Support Engineer to deliver expert software and hardware assistance to customers on-site in India. The role requires troubleshooting, strong customer service, and collaborative teamwork to resolve issues efficiently.

Ideal candidates hold a Bachelor's degree in CS/IT and have experience in software support or IT help desk, with fluency in Gujarati, Hindi, and English. 8:00 am to 5:00 pm CST with Rotational Shifts will apply.

Competenze

• Bachelor's degree in Computer Science, Information Technology or related field.
• Prior experience in software support or IT help desk preferred.
• Fluent in Gujarati, Hindi and English.

Mansioni

• Provide technical assistance and support to customers for software and hardware issues.
• Troubleshoot complex end-user problems and ensure timely resolution.
• Deliver excellent customer service and maintain positive client relationships.
• Communicate technical information clearly in writing and verbally.

Conoscenze

Technical Support

Troubleshooting

Customer Service

Analytical Thinking

Communication

Team Collaboration

Software Support

Formazione

Bachelor's degree in CS/IT

Descrizione del lavoro

SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently

Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On-site | India

Key Responsibilities/Requirements:

• Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
• Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
• Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
• Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
• Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
• Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
• Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
• Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.

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