Tech App Specialist (ERP Support)

Grow; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Opportunities for mentorship

Free LinkedIn Learning licenses

Education support programs

Inclusive and diverse workplace

Work-life balance policies

Comprehensive global mobility support

Job summary

Grow is looking for an experienced technical support professional to diagnose issues in the ERP application and provide top-notch solutions. You will need to handle customer inquiries via phone, email, or chat, demonstrating exceptional problem-solving abilities.

With a focus on customer-centric solutions, the ideal candidate should have at least 3 years of relevant experience, and knowledge in Warehouse Management. Join us for a rewarding career with comprehensive health and wellness benefits.

Qualifications

• Strong problem-solving skills with a customer-centric approach.
• Able to handle customer inquiries effectively.
• Prior experience in technical support or a similar role is essential.

Responsibilities

• Diagnose technical issues and provide solutions in the ERP application.
• Assist in mentoring team members and document solutions.
• Work with various departments to address technical concerns.

Skills

Verbal and written communication

Customer experience skills

Problem-solving and troubleshooting

Knowledge of system application fundamentals

Experience in high call volume support

SaaS or e-commerce experience

Education

3+ years applicable experience

Warehouse Management and Inventory Management knowledge

Job description

Responsibilities

• Confers with customers via phone, email or chat to diagnose technical and/or system problem, troubleshoot, repair and test solutions in the ERP application. Fully documents and escalates if necessary.
• Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals.
• Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer‑centric interpersonal skills and providing technical product knowledge.
• Stays up‑to‑date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
• Works on the issues related to Purchasing, Inventory Management, LOT/Bin Management, Cycle Count, Physical Count, WMS.
• Works on issues such as Item Data, PO data, Inventory Mismatch, and data mismatch between WMS and ERP application.
• Works on the issues related to Sales orders, Invoices, RMAs, Inventory Management, LOT/Bin Management, Sales History.
• Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
• Addresses concerns brought up by other departments such as customer experience or sales.
• Assists in mentoring other team members.
• Contributes and uses department's knowledge base articles and FAQ's.

Qualifications

• Ability to effectively communicate both verbally and in writing.
• Customer experience skills.
• Knowledge of specific system application fundamentals and business processes.
• Strong problem‑solving and troubleshooting skills.
• Experience in a support environment with high call volumes desired.
• SaaS or e‑Commerce experience.

Additional Skills

• 3+ years applicable experience and demonstrated success/knowledge.
• Warehouse Management, Inventory Management, Distribution Industry knowledge/experience.

Shift timings: 5:30pm-2:30am IST

Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25 % of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal‑Opportunity Statement

We are an equal‑opportunity employer. If you have interest in this or any role – but your experience doesn’t match every qualification of the job description – that’s okay, consider applying regardless.