Technical Support Engineer

Blob Infotech Private Limited; India; Remote; INR 446,000 - 781,000; Full time

Job summary

Blob Infotech Private Limited seeks a technically proficient individual to provide remote customer support. You will troubleshoot databases, cloud services, APIs, and integrations while collaborating with Engineering, Product, and Documentation teams to resolve issues.

Maintain thorough case documentation and contribute to knowledge base enhancements. The ideal candidate has strong analytical skills, two+ areas of expertise (databases, distributed systems, cloud, Linux/Unix, or programming), and

Qualifications

• Experience in a technical role.
• Strong knowledge of at least two areas: databases, distributed systems, cloud, Linux/Unix, or programming.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Customer-focused and proactive approach.
• Ability to work independently in a fully remote environment.

Responsibilities

• Provide technical support to customers.
• Troubleshoot database, cloud, API, and integration issues.
• Work with Engineering, Product, and Documentation teams to resolve issues.
• Maintain case documentation and support processes.
• Create knowledge base articles and improve support tools.

Skills

Technical experience

Databases

Distributed systems

Cloud

Linux/Unix

Programming

Job description

Responsibilities

• Provide technical support to customers.
• Troubleshoot database, cloud, API, and integration issues.
• Work with Engineering, Product, and Documentation teams to resolve issues.
• Maintain case documentation and support processes.
• Create knowledge base articles and improve support tools.

Preferred candidate profile

• Experience in a technical role.
• Strong knowledge of at least two areas: databases, distributed systems, cloud, Linux/Unix, or programming.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication.
• Customer-focused and proactive approach.
• Ability to work independently in a fully remote environment.