Technical Support Engineer

Aveva; Hyderabad; On-site; INR 600,000 - 700,000; Full time

Job summary

Aveva in Hyderabad is seeking an experienced Application Support Specialist to assist customers via phone, email, or chat. You will troubleshoot software issues using SQL queries and REST APIs and document resolutions.

Collaborate with cross-functional teams, identify root causes, and implement robust fixes in cloud-enabled and on-premise environments. 3–4 years of relevant experience and customer-focused mindset are required.

Qualifications

• 3–4 years of experience in application or production support.
• Strong understanding of cloud-based technologies and their integration with on-premise systems.
• Proficiency in troubleshooting using SQL queries and REST APIs.

Responsibilities

• Provide application support to customers through phone, email, or chat channels.
• Troubleshoot and resolve technical issues related to software applications using SQL queries and REST APIs.
• Collaborate with cross-functional teams to identify root causes of problems and implement solutions.
• Document customer interactions and resolutions in a timely manner.

Skills

SQL

REST APIs

Cloud

Job description

Roles and Responsibilities :

• Provide application support to customers through phone, email, or chat channels.
• Troubleshoot and resolve technical issues related to software applications using SQL queries and REST APIs.
• Collaborate with cross-functional teams to identify root causes of problems and implement solutions.
• Document customer interactions and resolutions in a timely manner.

Job Requirements :

• 3-4 years of experience in application support or production support role.
• Strong understanding of cloud-based technologies and their integration with on-premise systems.
• Proficiency in troubleshooting complex technical issues using SQL queries and REST APIs.