Technical Support Engineer

Growatt New Energy; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading renewable energy firm is seeking a proactive and skilled technical support engineer in Hyderabad. The role involves providing technical support, troubleshooting, conducting services, and delivering training for distributors and installers. Candidates should have a degree in Power Electronics or a similar field, with strong problem-solving and communication skills. This full-time position offers an opportunity to contribute to product quality improvement and customer satisfaction.

Qualifications

• Candidates should have experience in electrical or photovoltaic (PV) industry service.
• Strong communication skills are necessary.
• Proficiency in technical documentation is required.
• Excellent communication and teamwork skills; able to work under pressure.
• Proficient in MS Office and maintaining technical documentation.

Responsibilities

• Provide technical support for market products.
• Handle customer inquiries and troubleshoot issues.
• Conduct services like fault diagnosis and product replacement.
• Deliver training on product usage and troubleshooting.
• Collect and report product faults to HQ.

Skills

Problem-solving

Analytical skills

Customer handling

Teamwork abilities

Customer handling

Teamwork

MS Office

Technical documentation

Education

Degree in Power Electronics, Electrical Engineering, Automation

Tools

MS Office

Job description

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We are looking for a proactive and skilled technical support Engineer

Key Responsibilities

• Provide technical support for market products.
• Handle customer inquiries, troubleshoot issues, and ensure timely resolution.
• Conduct services: fault diagnosis, product replacement, system upgrades, and routine visits.
• Deliver training for distributors and installers on product usage, troubleshooting, and after-sales procedures.
• Collect and report product faults, elevate major quality issues, and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policies.

Qualifications

• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in electrical or photovoltaic (PV) industry service is a plus.
• Strong problem-solving, analytical, and self-learning skills.
• Excellent communication, customer handling, and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.
• Proficient in MS Office and technical documentation.

You can also email the following information directly to [e-mail]; [e-mail]: Position, Expected Salary, Earliest Start Date, and Base Location

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Customer Service

Industries

• Industrial Machinery Manufacturing and Services for Renewable Energy

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