Technical Support Engineer

Naukri E Hire Campaign; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

We are seeking a capable IT customer support professional based in Hyderabad to handle mid-level troubleshooting and provide excellent service. You will communicate effectively with customers, work both independently and as part of a fast-paced team, and continuously learn new products and technologies.

Ideal candidates have 1-3 years of IT customer service experience, strong problem-solving skills, and proficiency in documentation and multitasking.

Qualifications

• Strong problem-solving and analytical abilities focused on mid-level troubleshooting.
• 1–3 years of IT customer service experience.
• Strong communication skills enabling effective conversations.
• Able to work independently or in a team in a fast-paced setting.
• Professional demeanor with ability to learn new products/technologies.
• Customer service with multitasking and documentation.
• Adaptability to changing priorities.

Skills

Problem solving

Analytical skills

Communication skills

Customer service

Troubleshooting

Teamwork

Independent worker

Documentation skills

Learning agility

Adaptability

Job description

Must Have Skills :

• Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
• 1- 3 years of IT related Customer Service experience
• Excellent communication skills, should be able to hold a conversation
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good Analytical & Cognitive skills