Technical Support Engineer

Trigent Software; Dadri; On-site; INR 450,000 - 600,000; Full time

Job summary

Trigent Software is seeking a technically skilled professional to diagnose and resolve complex software issues with at least 2 years of progressive experience in technical support or SaaS implementations. The role covers SSO, user provisioning, IAM, Admin Console, and API-related tasks.

The candidate will need strong communication and organizational skills to lead cross-team projects, handle multiple tasks, and provide clear guidance to users across regions.

Qualifications

• Must be a technical graduate.
• Experience diagnosing and resolving problems in a complex software environment.
• Technical Support or implementation experience in SaaS environments.
• Strong organizational skills: prioritizing, leading, multi-tasking and cross-team execution.
• Superior communication skills: presentation, written and verbal.
• Experience implementing SSO.
• Experience setting up user provisioning solutions.
• Identity and access management tools experience.
• Experience with Admin Console helpful.
• Experience with SaaS applications.
• Experience setting up and supporting APIs.
• Analytical mindset with problem-solving abilities.
• Ability to multi-task and work under pressure.
• Knowledge of SQL, web tech, and networking basics (TCP/IP, DNS).
• Fluency in multiple languages is a plus.

Responsibilities

• Not specified in the listing; focus on diagnosing and resolving SaaS-related issues.
• Collaborate across departments to implement and support enterprise software solutions.
• Prepare and communicate clear technical guidance to users and stakeholders.

Skills

Troubleshooting

Technical support

Project coordination

Communication

SSO

User provisioning

IAM

Admin Console

SaaS apps

APIs

Problem identification

Creative problem solving

Analytical skills

Multitasking

SQL

Web technologies

Networking (TCP/IP/DNS)

Multilingual

Regional awareness

Education

Technical degree

Job description

Required Skills / Experience:

• Must be a technical graduate
• At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment
• Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment
• Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.
• Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of professional staff. Ability to explain complex concepts simply.
• experience in implementing SSO
• experience setting up user provisioning solutions
• Identity and access management tools experience
• experience with the Admin Console (huge plus)
• experience with SaaS applications
• experience with setting up and/or supporting API's
• Problem-Solving/Troubleshooting
• Ability to identify problems and analyze possible solutions
• Ability to develop creative solutions to complex problems
• Excellent analytical skills and ability to navigate challenging situations in a professional manner.
• Ability to multi-task and perform effectively under pressure
• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
• Fluency in multiple languages a plus.
• General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)