Technical Support Associate | Customer Service

Talent Acquaintance; Jaipur; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

Talent Acquaintance in Jaipur is seeking a capable Technical Support specialist to assist customers via phone, email, or chat, and to troubleshoot complex issues efficiently. You will collaborate with cross-functional teams, develop thorough product knowledge, and document issues and resolutions to improve service quality and customer satisfaction.

Strong communication, problem-solving, and ability to work in a fast-paced environment are essential, with experience using customer support tools

Qualifications

• Strong technical knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Connaissances

Technical skills

Communication

Prioritization

Analytical thinking

Customer support tools

Cross-functional collaboration

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.