Desktop Support Engineer

Movate Technologies; Hyderabad; Remote; INR 300,000 - 600,000; Full time

Job summary

Movate Technologies is seeking a capable IT support specialist to provide remote assistance across major operating systems, including Chrome OS, Mac OS, Windows, and Linux. You will diagnose hardware, software, network, and user-related issues, document resolutions, and share knowledge with the team.

You will communicate clearly with non-technical users, work both independently and in a fast-paced team, and help deploy new SOPs and system changes across departments.

Qualifications

• Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
• 1-3 years of IT related Customer Service experience.
• Excellent communication skills, should be able to hold a conversation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to deal professionally as well as ability to learn new products and technologies.
• Good customer service skills, multitasking and documentation skills.
• Ability to adjust quickly to the changing priorities and implement the same per business requirements.

Responsibilities

• Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux.
• Troubleshoots issues by hardware, software, network, or user-related causes and isolates root cause.
• Uses SOPs and knowledge bases to diagnose and resolve problems efficiently.
• Documents issues, resolutions, and troubleshooting steps for knowledge sharing.
• Communicates solutions clearly to non-technical users.
• Collaborates with cross-functional teams to resolve incidents and implement new SOPs and system changes.

Skills

Problem solving

Analytical skills

IT support

Customer service

Communication

Teamwork

Documentation

Job description

Job Description :

• Provides comprehensive remote support across major operating systems -
• Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
• Follow documented procedures for issues presented and escrow further if need be.
• Has the ability to troubleshoot by -
• Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
• Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
• Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
• Assist in setting up, configuring, and installing new software and hardware.
• Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.
• Collaborate with cross-functional teams to collaborate and resolve incidents.
• Support & Execute the deployment and integration of new SOPs and change in systems.

Must Have Skills :

• Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
• 1- 3 years of IT related Customer Service experience
• Excellent communication skills, should be able to hold a conversation
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good Analytical & Cognitive skills