Technical Support Engineer

Amantya Technologies; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Amantya Technologies is seeking a customer service professional with 3-5 years of call center experience to handle inbound and outbound calls, log issues, and provide first-level IT support. You will document details in a ticketing system and escalate complex problems as needed.

The role requires strong verbal and written communication, familiarity with CRM and ticketing tools, and the ability to work independently in a fast-paced environment.

Qualifications

• 3-5 years of experience in a call center or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience logging user issues in a ticketing system with accurate details.
• Ability to troubleshoot basic technical issues and escalate complex problems.
• Familiarity with call center software and systems (e.g., CRM software, ticketing systems).
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Experience in providing first-level support and resolving user queries and complaints.
• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem‑solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer‑focused mindset with a commitment to delivering high‑quality service and support.
• Ability to maintain composure and professionalism during high‑pressure situations.

Responsibilities

• Provide first-level IT support and resolve user queries.
• Log and document issues in the ticketing system.
• Troubleshoot basic technical issues and escalate when needed.
• Interact with users professionally via inbound/outbound calls.
• Collaborate with cross-functional teams to resolve issues.
• Maintain patience and empathy in high-pressure situations.

Skills

Call center experience

Customer service

Inbound calls

Outbound calls

Ticketing system

Documentation

Troubleshooting

CRM software

Written communication

Verbal communication

Independent work

First-level support

IT knowledge

Government IT policies

Cross-functional collaboration

Empathy

Patience

Attention to detail

Adaptability

Customer-focused

Composure under pressure

Job description

Experience

• 3-5 years of experience in a call centre or customer service role.
• Proven track record of handling inbound and outbound calls in a professional manner.
• Experience in logging user issues and accurately documenting details in a ticketing system.
• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.
• Familiarity with call centre software and systems (e.g., CRM software, ticketing systems).
• Excellent verbal and written communication skills to effectively interact with users/customers.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Experience in providing first-level support and resolving user queries and complaints.
• Knowledge of IT systems, software applications, and troubleshooting techniques.
• Familiarity with government IT policies and procedures.
• Ability to work collaboratively with cross-functional teams to resolve user issues.
• Patience and empathy to handle user concerns and complaints effectively.
• Strong problem‑solving skills and attention to detail in resolving user issues.
• Adaptability to learn new tools and technologies quickly.
• Customer‑focused mindset with a commitment to delivering high‑quality service and support.
• Ability to maintain composure and professionalism during high‑pressure situations.