Technical Support Engineer

JobItUs; Chhatrapati Sambhajinagar District; On-site; INR 400,000 - 700,000; Full time

Job summary

JobItUs in Chhatrapati Sambhajinagar, Maharashtra, is seeking an experienced Customer Service Advisor (CSA) / Technical Support Engineer to manage field-level technical support, troubleshooting, and client relationships for high-precision tooling systems.

The role requires mobility with 15–20 days of monthly site visits, deep knowledge of cutting tools and gauges, and the ability to guide customers on tool selection and process optimization.

Qualifications

• Diploma or degree in Mechanical/Production/Automobile Engineering.
• Experience in technical service, application engineering, or quality assurance within tooling/precision machining is preferred.

Responsibilities

• Visit client facilities to investigate and resolve tooling-related issues (15–20 days per month).
• Provide on-site technical solutions and SOPs to prevent recurring issues.
• Draft RCA, CAPA, and field visit reports for client engineering teams.

Skills

Tooling knowledge

CNC turning

CNC milling

Failure analysis

8D reports & CAPA

Communication skills

Travel readiness

Hindi & Marathi

Education

Diploma / B.E./B.Tech in Mechanical/Production/Automobile Engineering

Tools

Carbide/HSS inserts

Broaches

Gear hob tools

Inspection gauges

Job description

Job Description: Customer Service Advisor (CSA) / Technical Support Engineer

Job Title: Customer Service Advisor (CSA) / Technical Support Engineer

Department: Technical Support / After-Sales & Field Application

Location: Chhatrapati Sambhajinagar, Maharashtra

Employment Type: Full-Time

Experience Required: 4 to 6 years

Educational Qualification: Diploma / B.E. / B.Tech in Mechanical, Production, or Automobile Engineering

Offered CTC: ₹4.0 Lakhs - ₹7.0 Lakhs per annum (commensurate with experience)

Position Overview

We are seeking an experienced and hands-on Customer Service Advisor (CSA) to manage field-level technical support, customer troubleshooting, and client relationship management for high-precision tooling systems.

The ideal candidate will possess deep expertise in metal-cutting tools, broaching, gauging, and gear manufacturing tools (hobs). This role requires high mobility, involving 15 to 20 days of monthly factory/site visits to client locations across the region to diagnose tooling issues, optimize performance, and resolve operational complaints on-site.

Key Responsibilities

Field Technical Support & Complaint Resolution

• Visit client manufacturing facilities (15-20 days per month) to investigate, troubleshoot, and resolve technical issues related to tooling applications.

• Perform root cause analysis (RCA) on premature tool wear, tool breakage, surface finish issues, or dimensional inaccuracies on customer production lines.

• Provide immediate on-site technical solutions and establish standard operational procedures (SOPs) to prevent recurring issues.

Tooling Expertise & Application Engineering

• Advise clients on the selection, setup, speed/feed optimization, and correct application of cutting tools, broaches, gauges, and hobs.

• Oversee tool trials, performance benchmarking, and re-grinding/coating evaluation at customer sites.

• Provide technical training and best-practice guidance to machine operators, quality teams, and plant supervisors at client factories.

Client Relationship & Reporting

• Act as the primary technical liaison between the customer's production/quality engineering team and internal engineering/R&D divisions.

• Generate detailed Technical Inspection Reports (TIR), Corrective and Preventive Action (CAPA) documents, and customer visit logs.

• Track customer complaint trends and share operational feedback with internal product development and manufacturing teams to drive quality improvements.

Required Knowledge & Skills

Technical Competencies

• Tooling Knowledge: Strong practical understanding of cutting tools (carbide/HSS inserts, drills, end mills), broaches (internal/external), gear-cutting tools (hobs, shapers), and inspection gauges (plug, ring, spline gauges).

• Machining Processes: Solid understanding of CNC turning, milling, broaching, gear hobbing, and grinding operations.

• Failure Analysis: Proficiency in tool wear pattern analysis, machining vibration identification, and geometry verification.

• Documentation: Capability to draft structured RCA, 8D reports, and CAPA documents for client engineering teams.

Soft Skills & Operational Requirements

• Excellent problem-solving, communication, and interpersonal skills to handle challenging plant environments.

• Strong negotiation and client management ability to navigate production downtime pressure professionally.

• Willingness and physical readiness to travel extensively (15-20 days per month).

• Fluency in Hindi and Marathi (for local factory floor communication); working proficiency in English (for reporting and internal communications).

Candidate Profile

• Experience: 4-6 years of relevant experience in technical service, application engineering, or quality assurance within the cutting tool, tooling accessories, or precision machining industry.

• Education: Diploma or Degree (B.E./B.Tech) in Mechanical, Production, or Automobile Engineering.

• Locational Constraint: Candidates currently based in or willing to relocate to Chhatrapati Sambhajinagar with a valid driving license and willingness to travel frequently.