Technical Support Engineer

Emerson; Chennai; On-site; INR 360,000 - 480,000; Full time

Job summary

Emerson in India seeks a Service Technician to manage preventative maintenance and on-site support for customers, ensuring timely non-warranty replacements and proper documentation. The role requires 0–2 years in service, willingness to travel up to 75% domestically, and fluency in Hindi and English.

The candidate should have BE/B.Tech or Diploma/ITI or any degree, with the ability to work with minimal supervision, in a manufacturing environment.

Qualifications

• Qualified with BE/B.Tech, Diploma, ITI or any degree.
• 0–2 years of service experience.
• Willing to travel up to 75% within country.

Responsibilities

• Comply with safety, health and environmental regulations.
• Perform preventative maintenance visits, document reports, and provide on-site support.
• Ensure timely non-warranty replacements for the region.
• Track customer valve documents and ensure proper service and return.
• Coordinate with service and cross-functional teams for service activity.
• Understand and follow safety requirements for equipment design, troubleshooting, and operation.
• Ensure proper shutdown service activity with documentation and customer feedback.
• Timely submission of service reports and solutions to customers.
• Must lift up to 3 kg.
• Must distinguish colors.

Skills

Hindi language

English language

Communication skills

Travel 75%

Education

BE/B.Tech or Diploma/ITI/any degree

Job description

In this Role, Your Responsibilities Will Be:

• Ensure to comply with the company's safety, health and environmental management regulations.

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.

• Ensure non-warranty replacement to customers for respective region on time.

• Customer return valve Document tracking and ensure proper service and return to customer.

• Co-ordination with Service Team and cross-functional teams for Service Activity

• Understanding and following safety requirements for equipment design, troubleshooting, and operation.

• Ensuring proper shutdown service activity with documentation and feedback from Customer end

• Ensure Warranty/ Non-warranty replacement to customers for respective region on time.

• Timely submission of service report and solutions provided to the customers.

• B.E/B. Tech /Diploma /ITI or any degree

• Ability to work in with minimum supervision

• 0-2 years experience in service

• Physical demands:

• Must be able to lift to 3 Kilogram weight.

• Must be able to distinguish colors

Work environment:

Manufacturing environment

Who You Are:

You stay aligned with your goals and stay productive. You use systems and technology to stay on track

Education:

For This Role, You Will Need:

Preferred Qualifications that Set You Apart:

• Experience in Solenoid valves handling, and Knowledge of field instrumentation pressure, Flow & Temperature.

• Proficiency in Hindi and English language.

• Willing to travel approximately 75% (within country and region).

• Excellent written and verbal communication skills.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee well‑being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time‑off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.