Field Service Engineer 2

Emerson; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Emerson is seeking a skilled Service Engineer to manage the DeltaV installed base and drive service contracts across the East region. You will handle a sizable AMC portfolio and travel to sites to ensure maintenance execution and reliable performance of the DeltaV systems.

You will contribute to revenue growth while improving regional operational efficiency. Be part of a global automation leader with strong engineering culture and growth opportunities.

Qualifications

• Knowledge of Distributed Control System (DCS) - Basic Requirement.
• Knowledge of Metal & Mining / Chemical Industry / Refinery is an added advantage.
• Proficient in Cybersecurity and knowledge on AMS will be preferred.

Responsibilities

• Will be responsible for managing DeltaV installed base of 40-45 systems across the East region.
• Will be allocated 25-30 Active AMC / Service Contracts for Maintenance Contract Execution which will consume 200–220 site visit days annually including travel.
• Billing value from allocated sites will be 180-200 KUSD.
• Expected to generate additional revenue of 25-30 KUSD by adding new service contracts in the region.
• Balancing out current Operational Efficiency of the region from 97% to below 90%.

Skills

DCS knowledge

Mining/Chemical Industry

Batch

Profibus & Foundation Fieldbus

Networking

Safety Systems

Cybersecurity

AMS knowledge

Charms I/O

Education

BE/BTech in Instrumentation / ECE / Electrical

Tools

DeltaV

AMS

Job description

Job Description:

InthisRole,YourResponsibilitiesWill Be:

• Will be responsible for managing DeltaV installed base of 40-45 systems across the East region.
• Will be allocated 25-30 Active AMC / Service Contracts for Maintenance Contract Execution which will consume 200–220 site visit days annually including travel.
• Billing value from allocated sites will be 180-200 KUSD.
• Expected to generate additional revenue of 25-30 KUSD by adding new service contracts in the region.
• Balancing out current Operational Efficiency of the region from 97% to below 90%.

Who We Are:

Lifecycle services for DCSare comprehensive support offerings designed to ensure the long-term performance, reliability, and safety of automation systems throughout their operational life. Heres a summary of what these services typically include, using Emersons DeltaV DCS.

ForThisRole,YouWillNeed:

1. Technical: Team member and self-directed contributor. Works well within a team but is equally capable of performing independently.
   1. Knowledge of Distributed Control System (DCS) - Basic Requirement.
   2. Knowledge of Metal & Mining / Chemical Industry / Refinery is an added advantage.
   3. Knowledge of Batch, Profibus, Foundation Fieldbus, Networking, Safety Systems, handling of Charms I/O, Proficient in Cybersecurity and knowledge on AMS will be preferred.
2. Interaction: Receives guidance from a mentor and collaborates with team members to complete assignments as needed. Also leads interactions with other sites and departments to achieve project objectives.
3. CustomerFocus: Engages in increased customer interaction. Works collaboratively within a team and alongside a senior engineer when needed. Also capable of independently working with customers or the sales force to support project and business objectives.
4. Industry Awareness: Takes initiative to understand the industry landscape, including project execution, service offerings, EPM market trends, customer segments, and overall business requirements.
5. Providing Solutions: Receives directions from a Senior Service Engineer for small-scale service projects. Possesses a strong general knowledge base and is developing expertise in a specific service area. Holds or is pursuing relevant certifications and continues to build skills within the identified product and certification domain.
6. Improving the Process: Actively learns and applies process improvement methodologies. Participates in implementing process changes and contributes to continuous improvement initiatives to enhance service delivery and operational efficiency.

Preferred Qualification:

B.E. / B. Tech (Instrumentation / ECE/ Electrical). Candidates with degrees in other engineering teams and experience in a similar field can be considered.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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