IT Support Specialist

Innocode Ventures; Hyderabad; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Innocode Ventures is seeking an IT support specialist in Hyderabad to provide first-line assistance for employees and resolve day-to-day technical issues. The role will involve a hybrid work setup with a mix of office and remote work, targeting candidates with 1–2 years of experience in IT support or help desk environments.

Primary responsibilities include hardware and software troubleshooting, clear communication with non-technical users, and collaboration with cross-functional teams to deliver

Qualifications

• Experience in IT support or help desk roles.
• Strong troubleshooting across hardware and software.
• Clear communication with non-technical users.

Responsibilities

• Own key deliverables for the support team in Hyderabad.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

IT Support

Troubleshooting

Help Desk

Windows

Networking

Job description

Job Summary

Provide first-line IT support for employees and resolve day-to-day technical issues.

Responsibilities

• Own key deliverables for the support team in Hyderabad.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• Experience in IT support or help desk roles
• Strong troubleshooting across hardware and software
• Clear communication with non-technical users

Skills

• IT Support
• Troubleshooting
• Help Desk
• Windows
• Networking

Job Overview

• Location: Hyderabad
• Experience: 1-2 years
• Employment Type: Full-time
• Work Mode: Hybrid (Mix of office and remote work)