Technical Support/Customer Support

Pi Square Technologies; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Pi Square Technologies is seeking a candidate who will assist in delivering technical support following installation. Responsibilities include troubleshooting post-install software issues across platforms and addressing device network connectivity challenges.

A Bachelor's degree in Computer Science or a related field is required, along with excellent communication skills and problem-solving abilities. Ideal candidates should have the patience and empathy to effectively assist users in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Excellent communication skills (verbal and written).
• Problem-solving abilities.
• Patience and empathy.
• Ability to work in fast-paced environments.

Responsibilities

• Assisting with delivering appropriate post-install technical support.
• Triaging and troubleshooting post-install software issues across platforms.
• Assisting with device network and connectivity issues and answering 'How To' questions.

Skills

Excellent communication skills (verbal and written)

Problem-solving abilities

Patience and empathy

Ability to work in fast-paced environments

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Responsibilities

Assisting with delivering appropriate post-install technical support.

• Triaging and troubleshooting post-install software issues across platforms (Windows, Office, etc.).
• Assisting with device network and connectivity issues (Internet, browsing, etc.) and answering "How To" questions.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Skills
  • Excellent communication skills (verbal and written).
  • Problem-solving abilities.
  • Patience and empathy.
  • Ability to work in fast-paced environments.