Customer Support/Technical Support

Pi Square Technologies; Bengaluru, Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

A technology support firm in Bengaluru is seeking a Technical Support Representative to engage with customers and resolve technical issues. Candidates must have a Bachelor's degree in Computer Science or a related field, along with excellent communication and problem-solving skills. Familiarity with Microsoft products and technical support experience are highly desirable. Interested applicants should apply via email or phone.

Qualifications

• Bachelor's degree in computer science, IT, or equivalent experience.
• Prior experience in technical support or customer service.
• Familiarity with Microsoft products and certifications are a plus.

Responsibilities

• Provide post-install technical support.
• Troubleshoot software issues across platforms.
• Assist with device network and connectivity issues.

Skills

Excellent communication skills

Problem-solving abilities

Patience

Empathy

Ability to work in fast-paced environments

Education

Bachelor's degree in computer science, Information Technology, or related field

Tools

Microsoft products and services

Job description

Key Responsibilities

1. Customer Interaction
2. Product Knowledge
3. Issue Resolution
4. Customer Satisfaction
5. Collaboration
6. Quality Assurance

Technical Support Skills

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, etc., etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, etc.) cross platform, addressing with "How To" Questions

Qualifications

• Education: Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• Experience:
  • Prior experience in technical support or customer service.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
• Skills:
  • Excellent communication skills (verbal and written).
  • Problem-solving abilities.
  • Patience and empathy.
  • Ability to work in fast-paced environments.

Interested candidates please reach out at [e-mail] or 8639468236

Regards, Shanthi N