TECHNICAL SUPPORT ASSISTANT TRAINEE - IT

MKH Hospitals; Malappuram; On-site; INR 250,000 - 420,000; Full time

Job summary

MKH Hospitals in India is seeking a skilled technical support specialist to assist customers via phone, email or chat, troubleshoot issues, and collaborate with internal teams to resolve complex problems.

You will develop and maintain technical documentation and knowledge base articles, participate in training programs, and analyze feedback to suggest process improvements. Join a hospital-focused tech support team delivering responsive, professional service.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently and professionally.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills.
• Analyze customer feedback and suggest improvements to processes and procedures.

Skills

Technical support

Troubleshooting

Documentation

Knowledge base

Customer communication

Collaboration

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues efficiently and professionally.
• Collaborate with internal teams to resolve complex technical issues.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills.
• Analyze customer feedback and suggest improvements to processes and procedures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.