Technical Support Analyst

Synaptrix Global Services; Pune District, Pimpri-Chinchwad; Hybrid; INR 500.000 - 900.000; Vollzeit

Zusammenfassung

Synaptrix Global Services in Pune is seeking a Production Support Engineer (L1/L2) to join a 24x7 rotational shift. The role requires strong troubleshooting, monitoring, and incident management skills to ensure high availability of healthcare applications.

The candidate will handle alerts, perform root-cause analyses, and collaborate with cross-functional teams to resolve issues promptly. Hybrid work arrangement is offered with immediate to 15 days notice period.

Qualifikationen

• 7 years of strong production support (L1/L2) experience.
• Excellent interpersonal skills, team player, proactive, self-starter and motivated.

Aufgaben

• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work 24x7 shifts on a rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.

Kenntnisse

Java

Unix

Azure

Kubernetes

Docker

SQL

Jobbeschreibung

Client: US based Healthcare company
Type: FTE
Shift: 24x7 Rotational
Location: Pune, Hybrid
Notice Period: Immediate to 15 days

• 7 years of strong production support (L1/L2) experience.


• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.


• Take ownership of user problems and be proactive when dealing with user issues.


• Monitor all alerts and report any issue that may significantly impact the business.


• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.


• Issue and query resolution.


• Willing to work 24x7 shifts on a rotational basis.


• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.


• Conduct root-cause analysis and propose a corrective action plan.


• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.


• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.


• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.


• Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.


• Experience in handling Critical Incidents (P1 and P2) and Bridge call.


• Adhere to the defined support delivery process/guidelines.


• Problem Management, Incident Management, Change Management, SLA Compliance.


• Excellent interpersonal skills, team player, proactive, self-starter and motivated.