Technical Support & AI Automations Executive

Argos Watch; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

Argos Watch in Surat is seeking an experienced Technical Support & AI Automation Executive to manage technical support, AI automation, workflow improvements, and development-related requirements across the company. This full-time role targets practical automation and robust integrations to boost operational efficiency.

The ideal candidate has 4+ years of relevant experience, strong troubleshooting skills, and hands-on AI/automation tool exposure.

Qualifications

• Handle technical issues across systems, tools, devices, and internal applications.
• Identify repetitive processes and implement practical automation solutions.
• Build, maintain, and improve AI and workflow automations.
• Support integrations, scripting, system improvements, and development-related requirements.
• Troubleshoot CRM, helpdesk, e-commerce, and other business systems.
• Coordinate with external developers and vendors whenever required.
• Research and implement new AI and technology solutions to improve efficiency.
• Work with different departments to understand technical challenges and develop scalable solutions.

Responsibilities

• Handle technical issues across systems, tools, devices, and internal applications.
• Identify repetitive processes and implement practical automation solutions.
• Build, maintain, and improve AI and workflow automations.
• Support integrations, scripting, system improvements, and development-related requirements.
• Troubleshoot CRM, helpdesk, e-commerce, and other business systems.
• Coordinate with external developers and vendors whenever required.
• Research and implement new AI and technology solutions to improve efficiency.
• Work with different departments to understand technical challenges and develop scalable solutions.

Skills

Technical troubleshooting

AI/automation tools

APIs & webhooks

Programming (Python/JS/Apps Script)

SaaS/CRM/e-commerce

Independent work

Research skills

Business-to-technical translation

Job description

Technical Support & AI Automation Executive

Location: Surat

Employment Type: Full-time

Experience: Minimum 4 years of relevant experience

About the Role

We are looking for an experienced and solution-oriented professional who can manage technical support, AI automation, workflow improvements, and development-related requirements across the company.

Key Responsibilities

• Handle technical issues across systems, tools, devices, and internal applications.


• Identify repetitive processes and implement practical automation solutions.


• Build, maintain, and improve AI and workflow automations.


• Support integrations, scripting, system improvements, and development-related requirements.


• Troubleshoot CRM, helpdesk, e-commerce, and other business systems.


• Coordinate with external developers and vendors whenever required.


• Research and implement new AI and technology solutions to improve efficiency.


• Work with different departments to understand technical challenges and develop scalable solutions.

Skills & Requirements

• Strong technical troubleshooting and problem-solving abilities.


• Hands-on experience with AI and automation tools.


• Good knowledge of APIs, webhooks, integrations, and workflow automation.


• Working knowledge of Python, JavaScript, or Google Apps Script is preferred.


• Understanding of SaaS, CRM, e-commerce, and cloud-based systems.


• Strong ownership and ability to work independently.


• Strong research skills with a solution-oriented approach to problem-solving.


• Ability to understand business requirements and translate them into practical technical solutions.