Technical Support Executive

Argos Watch; Surat; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Argos Watch in Gujarat, Surat is seeking an experienced professional to manage technical support, AI automations, and development-related requirements across the company.

You will identify automation opportunities, build AI/workflow solutions, and collaborate with departments to implement scalable improvements.

Qualifications

• Minimum 4 years of relevant experience.

Responsibilities

• Handle technical issues across systems, tools, devices, and internal applications.
• Identify repetitive processes and implement practical automations.
• Build and maintain AI/workflow automations.
• Support integrations, scripting, system improvements, and development requirements.
• Troubleshoot CRM, helpdesk, e-commerce, and other business systems.
• Coordinate with external developers/vendors where required.
• Research and implement new AI and technology solutions that improve efficiency.
• Work with different departments to understand technical challenges and develop scalable solutions.

Skills

Tech troubleshooting

AI automation

APIs & Webhooks

SaaS/CRM/e-commerce

Ownership & initiative

Job description

We are looking for an experienced and solution-oriented professional who can handle technical support, AI automations, workflow improvements, and development-related requirements across the company.

Key Responsibilities

• Handle technical issues across systems, tools, devices, and internal applications.
• Identify repetitive processes and implement practical automations.
• Build and maintain AI/workflow automations.
• Support integrations, scripting, system improvements, and development requirements.
• Troubleshoot CRM, helpdesk, e-commerce, and other business systems.
• Coordinate with external developers/vendors where required.
• Research and implement new AI and technology solutions that improve efficiency.
• Work with different departments to understand technical challenges and develop scalable solutions.

Skills Required

• Strong technical troubleshooting and problem-solving ability.
• Hands-on experience with AI and automation tools.
• Good knowledge of APIs, webhooks, integrations, and workflow automation.
• Understanding of SaaS, CRM, e-commerce, and cloud-based systems.
• Strong ownership, research, and independent problem-solving skills.

Experience

Minimum 4 years of relevant experience