AI Workflow Automation Specialist

nopAccelerate; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading digital automation firm in Surat is seeking an AI Workflow Automation Specialist. The role focuses on designing and implementing automations that solve real business problems using AI and no-code tools. Candidates should have a strong understanding of small business processes and experience with automation platforms. This position offers flexibility with salary and requires someone who can work independently and maintain effective communication across teams.

Qualifications

• Strong understanding of common SMB processes in sales, customer support, operations, and basic accounting.
• Hands-on experience with at least one automation platform.
• Practical experience using AI tools for summarisation, classification, and data extraction.
• Ability to work with APIs and webhooks.
• Good analytical skills; ability to redesign workflows as automated processes.
• Clear communication and documentation skills.
• Experience with WhatsApp Business API and similar tools.
• Experience with call automation tools.
• Basic familiarity with accounting tools.

Responsibilities

• Design and implement automations for internal teams and clients using AI and no-code tools.
• Identify and prioritise repetitive tasks in sales, support, operations, and finance.
• Integrate AI automations with CRM and accounting tools.
• Test, document, and maintain workflows.
• Train internal users on how to use automations.
• Generate daily/weekly summary emails of tasks, alerts, and anomalies.
• Integrate AI automations with CRMs, ticketing tools, accounting tools, and spreadsheets via APIs/webhooks.
• Test, document, and hand over workflows to internal users and clients.
• Train users on automations and capture feedback for improvements.
• Stay updated with new AI tools/no-code platforms and propose automation ideas.

Skills

Understanding of SMB processes

Experience with automation platforms

Knowledge of AI tools

Working with APIs and webhooks

Analytical skills

Communication skills

Experience with WhatsApp Business API

Experience with call automation tools

Familiarity with accounting tools

Education

Graduate/Post graduate in Computer Science or related degree

Tools

n8n

Zapier

OpenAI

Twilio

QuickBooks

Job description

Faster, scalable and reliable nopCommerce.

We are looking for an AI Workflow Automation Specialist to oversee design and implement small, practical automations for internal teams and clients using existing AI and no‑code tools.

Position: AI Workflow Automation Specialist
Number of Positions: Two
Experience: Any one can apply
Place: Surat, India

The AI No‑Code Workflow Automation Specialist will design and implement small, practical automations for internal teams and clients using existing AI and no‑code tools (e.g. WhatsApp automation, email summarization, accounting helpers, call workflows, etc).

The focus is on understanding real business problems in small businesses and turning them into reliable automations using tools like n8n/Zapier/Make, WhatsApp APIs, AI agents, and email/banking integrations,etc.

• Identify and prioritise repetitive tasks in sales, support, operations, and finance that can be automated for small businesses.
• Configure and orchestrate AI tools (OpenAI/Claude/Gemini, copilots, AI email tools) for:
• Email summarisation and action‑item extraction.
• WhatsApp/Telegram/Slack chat flows for payment reminders, follow‑ups, FAQs.
• Call flows with basic voicebots / click‑to‑call / call routing.
• Explain my bank statement and suggest entries” style prompts.
• Classify transactions and generate draft accounting entries based on narration + history.
• Generate daily/weekly summary emails of tasks, alerts, and anomalies.
• Integrate AI automations with CRMs, ticketing tools, accounting tools, and spreadsheets using APIs, webhooks, and no‑code connectors.
• Test, document, and maintain workflows so that team members can understand, operate, and hand them over to clients.
• Train internal users/clients on how to use automations and capture feedback for improvements.
• Stay up to date with new AI tools and no‑code platforms relevant to SMB productivity and proactively propose new automation ideas.

Required Skills:

• Strong understanding of common SMB processes in sales, customer support, operations, and basic accounting.
• Hands‑on experience with at least one automation platform (e.g. n8n, Zapier, Make, Pabbly, Power Automate).
• Practical experience using AI tools (ChatGPT/Claude/Gemini, email AI tools, AI copilots) for:
  • Prompting and designing structured outputs.
  • Summarisation, classification, and data extraction.
• Ability to work with APIs and webhooks (understanding JSON payloads, authentication, connecting two tools together).
• Good analytical and problem‑solving skills; ability to break down business workflows and redesign them as automated processes.
• Clear communication and documentation skills; comfortable explaining automations to non‑technical stakeholders.
• Experience with WhatsApp Business API / Gupshup / Twilio / Zoko / interakt / similar tools.
• Experience with call automation tools (Exotel, Twilio, Ozonetel, Aircall, etc.).
• Basic familiarity with accounting tools (Tally, Zoho Books, ERPNext, QuickBooks, or similar) and bank statement formats.

Eligibility Criteria:

• Candidate should be any graduate/post graduate in Computer Science or related degree program.
• Self organized and can work independently.

Salary is no bar, for a right candidate.

[phone] [e-mail] 220, Multi Storied Bldg. Complex,Near 21st Century Bldg., Rustompura,
Ring Road, Surat, 395002 (Gujarat) INDIA