Technical Support Advisor : Salary upto 4.7 LPA : Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 252,000 - 470,000; Full time

Benefits offered by this job

Salary upto 4.70 LPA

21k-33k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

Job summary

Wsne Consulting in Gurugram is seeking a Technical Support Advisor, fresher or with experience, to join our International Customer Support team. You will handle voice queries, provide technical troubleshooting, document interactions, and ensure high customer satisfaction.

Candidate should have strong English communication, basic tech troubleshooting skills, and flexibility for night shifts. Fresh graduates are welcome to apply for this role at our Gurugram location.

Qualifications

• Excellent English communication skills, both verbal and written.
• Graduate freshers can apply.
• 0–4 years of experience in International Customer Support / Technical Support / International BPO.
• Basic understanding of technical troubleshooting and customer support processes.
• Strong problem-solving and analytical skills.
• Good typing and computer skills.
• Ability to handle customers professionally and patiently.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable working from the Gurgaon/Gurugram location.

Responsibilities

• Handle inbound customer queries through voice for an international process.
• Provide technical assistance and troubleshooting support to customers.
• Understand customer concerns, diagnose issues, and provide appropriate resolutions.
• Guide customers through step-by-step troubleshooting and product/service-related solutions.
• Maintain a high level of customer satisfaction while resolving queries efficiently.
• Escalate complex or unresolved technical issues to the appropriate team.
• Accurately document customer interactions, issues, and resolutions in CRM/ticketing systems.
• Follow defined SOPs, quality standards, and process guidelines.
• Meet individual and team targets related to AHT, CSAT, FCR, quality, and productivity.
• Maintain professional communication with international customers.
• Work effectively in a fast-paced, target-driven environment.
• Stay updated with product/process knowledge and technical troubleshooting procedures.

Skills

English communication

Customer service

Problem solving

Typing speed

Rotational shifts

Education

Graduate

Tools

CRM software

Job description

We are looking for a Technical Support Advisor either fresher or experience to join our International Customer Support team. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to troubleshoot technical issues while providing a high-quality customer experience.

Role & responsibilities

• Handle inbound customer queries through voice for an international process.
• Provide technical assistance and troubleshooting support to customers.
• Understand customer concerns, diagnose issues, and provide appropriate resolutions.
• Guide customers through step-by-step troubleshooting and product/service-related solutions.
• Maintain a high level of customer satisfaction while resolving queries efficiently.
• Escalate complex or unresolved technical issues to the appropriate team.
• Accurately document customer interactions, issues, and resolutions in CRM/ticketing systems.
• Follow defined SOPs, quality standards, and process guidelines.
• Meet individual and team targets related to AHT, CSAT, FCR, quality, and productivity.
• Maintain professional communication with international customers.
• Work effectively in a fast-paced, target-driven environment.
• Stay updated with product/process knowledge and technical troubleshooting procedures.

Preferred candidate profile

• Excellent English communication skills, both verbal and written.
• Graduate freshers can apply.
• 0- 4 years of experience in International Customer Support / Technical Support / International BPO preferred.
• Basic understanding of technical troubleshooting and customer support processes.
• Strong problem-solving and analytical skills.
• Good typing and computer skills.
• Ability to handle customers professionally and patiently.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable working from the Gurgaon/Gurugram location.

Perks & Benefits

• Salary upto 4.70 LPA
• 21k-33k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram