Technical Support

Awign Enterprises; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Awign Enterprises in Bengaluru is seeking a dedicated Technical Support Specialist to efficiently manage our Learning Management System, handle support tickets, oversee course uploads, manage webinars, and perform data-related tasks. This on-site role in Domlur requires strong communication and data skills.

You will coordinate LMS activities, ensure content accuracy, troubleshoot webinars, and generate data reports while maintaining data integrity and customer satisfaction.

Qualifications

• Strong written and verbal communication skills.
• Advanced Microsoft Excel skills.

Responsibilities

• Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.
• Upload and organize training courses on various platforms, ensuring content is accurate and updated.
• Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during sessions.
• Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.

Skills

Communication skills

Excel

Tools

LMS platforms

Ticketing systems

Job description

Job Summary

We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course uploads, managing webinars, and dealing with data-related tasks.

Location: Domlur, Bangalore

Work hours: 10:00 AM - 7:00 PM IST

Shift: Rotational Shift

Key Responsibilities

• Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.
• Upload and organize training courses on various platforms, ensuring content is accurate and updated.
• Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during sessions.
• Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.

Required Skills and Qualifications

• Strong written and verbal communication skills, with an ability to address client concerns clearly and professionally.
• Advanced skills in Microsoft Excel for managing data, performing analysis, and generating reports.

Preferred Attributes

• Detail-oriented with a strong ability to multitask.
• Experience with LMS platforms and ticketing systems is a plus.
• Ability to work independently and manage multiple priorities effectively.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.