Technical Support

Awign; Bengaluru Urban; On-site; INR 350,000 - 520,000; Full time

Job summary

Awign is seeking a dedicated Technical Support Specialist to join our team in Bangalore North, India. The role focuses on managing our Learning Management System (LMS), handling support tickets, and coordinating webinars to ensure a smooth user experience.

You will upload and organize training content, analyze data for accuracy, and communicate clearly with clients. The position follows a 10:00 AM - 7:00 PM IST shift with rotational coverage, supporting a fast-paced, data-driven environment.

Qualifications

• Excellent written and verbal communication with clients.
• Advanced Excel skills for data management and reporting.
• Familiarity with LMS and ticketing systems is a plus.

Responsibilities

• Handle and resolve support tickets promptly and manage the LMS.
• Upload and organize training courses on multiple platforms.
• Coordinate and manage live webinars, including scheduling and troubleshooting.
• Analyze data for accuracy and insights.

Skills

Communication skills

Tools

Microsoft Excel

LMS platforms

Ticketing systems

Job description

Bangalore North, India | Posted on 02/20/2026

We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course uploads, managing webinars, and dealing with data-related tasks.

Work hours: 10:00 AM - 7:00 PM IST

Shift: Rotational Shift

Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience. Upload and organize training courses on various platforms, ensuring content is accurate and updated.

Key Responsibilities:

• Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.
• Upload and organize training courses on various platforms, ensuring content is accurate and updated.
• Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during sessions.
• Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.

Required Skills and Qualifications:

• Strong written and verbal communication skills, with an ability to address client concerns clearly and professionally.
• Advanced skills in Microsoft Excel for managing data, performing analysis, and generating reports.

Preferred Attributes:

• Detail-oriented with a strong ability to multitask.
• Experience with LMS platforms and ticketing systems is a plus.
• Ability to work independently and manage multiple priorities effectively.