Associate - Service Desk ( SD1 )

Microland; Mumbai; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Microland in Mumbai is seeking a proactive Technical Support specialist to provide assistance to customers via phone, email, or chat, and to troubleshoot complex technical issues efficiently.

You will collaborate with internal teams to resolve complaints, develop knowledge base articles, analyze feedback for process improvements, and participate in ongoing training to enhance technical skills. This role offers steady career growth in a fast-paced IT services environment.

Mansioni

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.

Descrizione del lavoro

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Develop and maintain knowledge base articles to improve customer self-service capabilities.
• Analyze customer feedback and suggest process improvements.
• Participate in training and development programs to enhance technical skills.