Technical Specialist - MS Teams

Alstom Transportation; Bengaluru; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Alstom Transportation in Bengaluru is seeking a full-time Technical Specialist Microsoft Teams to manage enterprise-scale Teams administration and voice solutions, supporting 80,000 users worldwide. You will collaborate with UCC AD L3, Incident Management, and IT Security, and coordinate with Microsoft on global deployments and live events.

Responsibilities include managing Teams devices and licenses, optimizing call quality, migrating fixed telephony to Teams Phone System, researching new

Qualifikationen

• Graduated BE/BTech or equivalent.
• 810 years of experience supporting Microsoft Teams.

Aufgaben

• Collaborating with UCC Architects on Teams implementation projects.
• Managing the migration of fixed telephony to Teams Phone System.
• Configuring and managing Teams video conferencing and audio devices.
• Analyzing Call Quality Dashboard data to optimize user experience.
• Creating and managing custom apps on Teams.
• Managing Teams-related licenses, including monthly clean-ups.
• Supporting and managing global live events.
• Researching, testing, and deploying new Teams features.
• Providing technical expertise to troubleshoot and resolve issues.

Kenntnisse

MS Teams admin

Enterprise voice

Teams conferencing

Live events

Teams rooms devices

VOIP protocols

PowerShell

Wireshark

Log analysis

Ausbildung

BE/BTech

Tools

Polycom

Lenovo Smart Hubs

Yealink

Jobbeschreibung

Location: Bangalore, KA, IN

Company: Alstom

Job Summary

Could you be the full-time Technical Specialist Microsoft Teams in Bangalore were looking for

Your future role

Take on a new challenge and apply your expertise in Microsoft Teams administration and enterprise voice solutions in a cutting-edge global environment. You'll work alongside collaborative, innovative, and solution-oriented teammates.

You'll play a critical role in ensuring the seamless operation of Microsoft Teams and related Office 365 services for 80,000 users worldwide. Day-to-day, you'll work closely with teams across the business (such as UCC AD L3, Incident Management, and IT Security), liaise with external partners like Microsoft, and contribute to global-scale live events and much more.

You'll specifically take care of tasks such as managing Teams devices and licenses, optimizing call quality, and driving the migration of fixed telephony to Teams Phone System, but also research and implement new features to enhance user experiences.

Responsibilities

• Collaborating with UCC Architects on Microsoft Teams implementation projects
• Managing the migration of fixed telephony to Teams Phone System
• Configuring and managing Teams video conferencing and audio devices
• Analyzing Call Quality Dashboard data to optimize user experience
• Creating and managing custom apps on Teams
• Managing Teams-related licenses, including monthly clean-ups
• Supporting and managing global live events
• Researching, testing, and deploying new Teams features
• Providing technical expertise to troubleshoot and resolve issues

Requirements

• Graduated B.E or B-Tech
• 810 years of experience supporting Microsoft Teams
• Strong knowledge of Microsoft Teams administration and architecture at an enterprise level
• Expertise in Teams Enterprise Voice, Teams Conferencing, and Live Events
• Experience with Microsoft Teams rooms (MTR) and devices like Polycom, Lenovo Smart Hubs, and Yealink
• Good understanding of VOIP protocols (SIP, RTP/RTCP, SRTP) and network configurations (DNS, DHCP)
• Proficiency in troubleshooting Teams call quality issues, including log analysis
• Familiarity with tools like Wireshark, Fiddler, and Teams monitoring/reporting tools
• Experience using PowerShell to maintain Microsoft Teams
• Strong oral and written communication skills
• Ability to work in shifts and adhere to Alstom policies and procedures
• A proactive, team-oriented mindset with excellent problem-solving skills