MS Team Customer Engineer

Sonata Software (SonataOne); Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Sonata Software in Bengaluru seeks a skilled Microsoft Teams Customer Engineer to empower customer teams, boost productivity, and ensure seamless Teams operations. This role is customer-facing, requiring clear communication with technical and leadership contacts at clients.

You will design, deploy, and optimize Teams solutions, including Direct Routing and telephony integrations, while delivering training and ongoing support to ensure reliable collaboration across client organizations.

Qualifications

• 5+ years in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Advanced analytical, problem-solving, and decision-making skills.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.

Responsibilities

• Engage with customers to capture Teams requirements and provide guidance.
• Deliver technical solutions ensuring performance and reliability of Microsoft Teams.
• Conduct workshops, training, and webinars to educate customers on best practices and new features.
• Assist in the deployment, configuration, and customization of Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Skills

Microsoft Teams

Customer-facing experience

Communication skills

PSTN & Direct Routing

PowerShell scripting

Unified Communications

Collaboration platforms

Training & workshops

Problem-solving

Education

BA/BS in IT or related field

Tools

PowerShell

Microsoft 365 Admin

Direct Routing tools

Job description

Shifts Must be willing to work in shifts

Travel Must be willing to travel within the country Exp: 15 years

Job Title: MS Team Customer Engineer Shifts Must be willing to work in shifts Travel Must be willing to travel within the country Exp: 15 years

Role type

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Skills Required

• 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Advanced analytical, problem-solving, and decision-making skills.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.

Optional Skills

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions
• Microsoft Certified: Teams Administrator Associate or other relevant certifications.

A BOUT SONATA SOFTWARE

Sonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation ™ framework and Harmoni.AI platform, Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata has more than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico, Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS, Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growt h.