Lead System Engineer- MS Teams_ 26000HWB

SA Technologies; Bengaluru South; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

SA Technologies is seeking a senior IT infrastructure professional to manage Global Technology Services focusing on End User Support, Skype/Teams telephony, and data centre operations. The role requires 7+ years of experience with MS Teams, Skype 2019, ITIL, and strong project management skills.

You will collaborate with global teams to ensure uptime and quality of services. The candidate should have exposure to change management, scripting basics, and the ability to work in a fast-paced

Qualifications

• Graduation completed; MCSE and ITIL certifications appreciated.
• Experience leading IT infrastructure projects and service management.
• Strong communication with clients and global teams.

Responsabilités

• Oversee End User Support, Data Centre Services, and Voice/Conferencing operations.
• Manage Skype, MS Teams telephony and related infrastructure in a global context.
• Perform health checks, incident management, and change control activities.
• Draft technical documentation and coordinate with regional/global stakeholders.
• Drive process improvements and adherence to RESG/GTS standards.

Connaissances

MS Teams

Skype 2019

Project Management

Stakeholder Management

ITIL

Agile Concepts

Formation

Graduation (10+2+3)

Description du poste

Bangalore South, India | Posted on 10/01/2026

Join SA TechnologiesInc. and Make Your Mark on the World

At SA Technologies Inc., we believe in turning career aspirations into reality. As an NSE Listed company, recognized as a CMMI Level 5 organization, a Great Place to Work Certified company, and one of the Best Places for Women, we are committed to creating a workplace that is inclusive, excellent, and supportive.

Requirement/Description:

Experience: 7+ Years

Mandatory Skills Microsoft Teams, Skype 2019, Project Management,Stakeholder Management, ITIL, Agile Concepts Experience on Infrastructureservices

Responsibilities

GlobalTechnology Services is one of the largest shared service centers for IT infrastructuresensuring the 24/6 quality and continuity of our infrastructures and theirresilience to incidents, aligned with RESG/GTS norms & standards in theareas of: End User Support, Database & Systems Administration, Data CentreServices and Command Centre. Department / Project Overview – CCS Team part of GTS under the area of End UserSupport provides services like Telephony, Contact Centre, Conferencing (Audio,Video), Voice Recording, IVR, MS Teams and Skype

KeyResponsibilities –

• GoodKnowledge on Windows enterprise setup including SFB2019, MS Teams,Lync server2013, DNS conepts, Authentication mechanisms
• Good knowledge on Messaging platform and delivery, using tools and scripting.(Monitoring tools, Powershell scripting ..etc) for automating the process forincident/request management
• Should be good at Skype Telephony, response groups
• Good Troubleshooting knowledge on Skype client logs, monitoring dashboard
• Need to undergo necessary trainings and perform certifications
• Work under pressure and fast-paced environment to resolve issues quickly andensure the daily operation is smooth.
• Perform BOD /EOD controls / Health check to assure Skype infra servicesare in optimal condition before the start of BAU activities.
• Perform Operational Procedures provided to support Health check and/orMonitoring of Skype related (Lync services, Anywhere 365, KHIs, Voice Gateway)infrastructure.
• Create and maintain technical documentation for support applications
• Provide support and administration for Skype infrastructure
• Provide prompt support for the Skype client issues, call disconnection issuesescalated by helpdesks
• Participate regional or global projects on Skype infra side
• Proficiency and ability to understand, write and develop Scripts (Vbscript,PowerShell, WMI or any other industry specific scripting knowledge is a addedadvantage) for improving the daily process or operations for Skype infra
• Change management to be followed and execute the changes[Skypetelephony/response group migration]
• Able to understand the calls flows/SIP singalling and ablity to resolve thevoice related issues

Profile Required

Deliveryand Operations

• Ensure quality of the delivery of services provided according to specific anddefined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop cultureof efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacitymanagement, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and processaccordingly.

Qualification/ Certification:

• Graduation (10+2+3)
• MCSE Certification will be appreciated
• ITIL certification will be appreciated

Goodto have skills / Experience:

• Basic understanding of Project Management
• Excellent understanding of ITSM\\ITILprocesses and certification will be added advantage.
• Understanding of Agile Methodology wouldbe an advantage.
• Effective communication and interpersonalskill are mandatory, with Client centric approach.
• Engage in global projects and clientdeliverables.
• Provide reports as per the management andcompliance team request

What Makes SA Technologies Inc. Special:

A Celebrated Workplace: A Great Place to Work Certified and recognized as one of the Best Places for Women.

A Beacon of Excellence: A CMMI Level 5 Company, ensuring we deliver only the best.

Global Impact: A Microsoft Gold Partner and Google Partner, with a 20-year history of deliveringglobal IT consulting and development solutions.