Technical Lead-Cloud And Infra Engg

Birlasoft; Dadri; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Birlasoft is seeking an experienced Change Manager with 8+ years in ITSM and 5+ years in change leadership to drive organizational readiness and adoption across projects.

The role requires crafting communications, training, and sponsorship roadmaps, while coaching leaders and managing resistance. Strong ITIL background and stakeholder collaboration are essential for success in this position.

Qualifications

• Minimum 8+ years experience in ITSM/change management.
• ITIL certified.
• Experience with change management processes and tools.
• Ability to design communications, training, risk mitigation and stakeholder plans.
• Capable of coaching project teams and managing resistance.

Responsibilities

• Lead change management activities across programs and projects.
• Create and execute communications, training, sponsor roadmap, coaching, and resistance plans.
• Identify stakeholders, assess readiness, and manage resistance to change.
• Collaborate with senior leaders and project teams to embed change in business processes.
• Define success metrics and track progress of change initiatives.

Skills

Incident management

Change management

P1 Bridge management

Communication

Job description

Job Description:

Area(s) of responsibility

.

JD:- L2 ITSM

Primary Skill –

Incident management and

P1 Bridge management.

Change Manager

Total experience:-8+Years

Relevant Experience:-5+Years

-ITIL certified

-Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

-Support the design, development, delivery and management of communications.

-Conduct impact analyses, assess change readiness and identify key stakeholders.

-Provide input, document requirements and support the design and delivery of training programs.

-Complete change management assessments

-Identify, analyze and prepare risk mitigation tactics

-Identify and manage anticipated resistance

-Consult and coach project teams

-Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

-Support and engage senior leaders

-Coach managers and supervisors

-Support organizational design and definition of roles and responsibilities

-Coordinate efforts with other specialists

-Integrate change management activities into project plan

-Evaluate and ensure user readiness

-Manage stakeholders

-Track and report issues

-Define and measure success metrics and monitor change progress

-Support change management at the organizational level

-Manage the change portfolio

-Excellent Communication

Requirements: