Technical Specialist-App Development

Birlasoft Ltd; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Birlasoft Ltd. in HYDERABAD, India, seeks a Technical Specialist-App Development focused on reliability engineering and observability. You will monitor systems, implement APM tools, analyze logs, and build dashboards to visualize health and performance.

The role emphasizes proactive incident prevention, capacity planning, and collaboration with development teams. Hands-on scripting (Python/Bash) and infrastructure tooling are required, with mentoring responsibilities for L1/L2 support teams.

Qualifications

• Experience with monitoring and observability tools (New Relic, Dynatrace, Splunk).
• Hands-on automation using Python or Bash.
• Familiar with CI/CD and container orchestration (Kubernetes).
• Ability to design dashboards and alerts for reliability.

Responsibilities

• Monitor software systems to prevent incidents and automate routine tasks.
• Implement and optimize APM tools to monitor performance.
• Analyse logs with Splunk to troubleshoot and improve reliability.
• Create informative dashboards to visualize health and metrics.
• Configure alerts and reports based on thresholds and anomalies.
• Track reliability metrics (SLOs/SLIs) to measure performance.
• Collaborate with development and support teams to improve services.
• Participate in capacity planning and incident response.
• Document processes and ensure knowledge sharing.
• Mentor L1/L2 support teams.

Skills

Observability

SRE Practices

Automation

Distributed Tracing

Dashboarding

Tools

New Relic

Dynatrace

Splunk

Python

Bash

Kubernetes

Chef

Ansible

Terraform

GitLab CI/CD

Job description

Select how often (in days) to receive an alert:

Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title: Technical Specialist-App Development

Description

Area(s) of responsibility

• JD for reliability Engineer ( NewRelic SME ) – 4C/5A
• Monitoring and Automation: Proactively monitor software systems to prevent incidents and automate routine tasks.
• Effective Monitoring: Build monitoring systems that alert based on symptoms rather than outages.
• Application Performance Monitoring (APM): Implement and utilize APM tools such as New Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage.
• Log Analysis with Splunk: Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability.
• Dashboards Preparation: Create informative dashboards to visualize system health, performance, and key metrics.
• Alerts Setup: Configure alerts based on thresholds and anomalies to promptly address issues.
• Reports Scheduling: Set up regular reports to provide insights into system performance and reliability.
• Reliability Metrics: Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets) to measure system performance.
• Observability Skills: Proficiency in observability practices, including distributed tracing, logging, and metrics collection.
• Collaboration: Partner with development, support teams to improve services through rigorous testing and release procedures.
• Capacity Planning: Participate in system design consulting and capacity planning.
• Debugging and Incident Response: Understand debugging information, handle incidents, and roll back faulty software pushes.
• Automation: Handson experience in automation using Python, Bash
• AIOps: Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty
• Mentoring L1/L2 Support Teams: Provide guidance, mentorship to establish best practices on monitoring and observability.
• Infrastructure Management: Run and manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes.
• Documentation: Document processes and procedures to avoid redundancy.
• Enthusiastic Attitude: Approach challenges with enthusiasm and a proactive mindset.